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Branch banks are a big expense. Much less cash is changing hands today than 10 years ago (well, aside from illicit transactions). Most business is now conducted electronically... PayPal, Zelle, the old automated clearinghouse system for direct deposit and direct debit, etc. Depositing checks via smartphone apps took a big load off of the branches. Many people who had been using branches out of habit had to find other methods of banking when the pandemic hit.
Not sure which BB&T you're referring to, but it looks like the one a half-mile up the road by HomeGoods is now a Truist, so not surprising they closed the SunTrust.
Go to an ATM to get cash or get cash back at a store? There are plenty of places to get cash and coins besides inside the physical bank branch.
Does your ATM give out dollar bills? I could go to a gas station to get cash but I no longer need the vending machine.
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