Comcast vs Frontier (Venice: price, store, moving)

[kiggy]

If this has been posted before, I apologize. But I'm getting really sick of Frontier's antics, both customer service and price. Is Comcast any better? Or is it worse. Thank you in advance for your thoughts.

[Sunshine Rules]

Originally Posted by kiggy

If this has been posted before, I apologize. But I'm getting really sick of Frontier's antics, both customer service and price. Is Comcast any better? Or is it worse. Thank you in advance for your thoughts.

Comcast made the top of the list last year for most hated companies.

https://www.pcmag.com/news/350979/co...-hated-company

[sixstring09]

Both services suck but near me, comcast sucks less.

[Tommygphotos]

Agreed! What about Spectrum or Direct TV?

[MattMN]

Hard to know what the poster is after - internet, tv, or both. For all, the service is fine. I don't recall anyone saying the product itself, at least internet, ever has issues. So once you are set up, hopefully you never have to contact anyone's customer service and you'll be fine.

They are all expensive. They all have introductory offers, so if you want to keep switching every few years to save money, that's your best bet. After the introductory period, they will be expensive.

Basic TV is probably fine with all. I'm a big DVR user, so that plays a part for me. I've had DirecTV for years, and the DVR experience is awesome. But with any satellite, you WILL lose your signal for 5-15 minutes during heavy downpours. Sometimes, this is not a big deal. Other times, it will come right in the middle of the Super Bowl, which sucks. Again, sometimes it's just a few minutes at a time, but so far for us, the benefits of DirecTV have outweighed the occasional outage.

We have Frontier for internet. $45/mo introductory, then $79/mo.

Ultimately, it's a pick-your-poison choice.

[beach43ofus]

I went with Xfinity, which is a new brand name Comcast made up to market their residential wifi/cable services by, after their Executives destroyed the Comcast brand name. They are doing all they can for consumers to forget the word Comcast (sounds a bit like Dentist). But I degress...

For me, the Xfinity=Comcast decision was a TRAIN WRECK.

I'll spare you the details, but after 3 wks & ~20 phone hours, I finally wised up and went to their store in Venice (US 41).

Thats how I got the train back on track. How did I not figure this out sooner? I found the Xfinity employees at the retail store to be empathetic (I needed some), knowlegeable, & effective. Within 72 hours, I had service. Since then...fine.

Now, I'm moving again...ugh! This time, we're starting off at the Xfinity store, and NOT on the phone. Stay tuned. Maybe this time I won't have to run my company from a nearby Starbuck's for 3 weeks, and not have to pay for service tech visits that were their fault (Xfinity Tech arrives, realizes he doesn't have what he needs, returns 3 days later, and I get charged $60 for a service call. Tried arguing with the HQ Execs, but it was pay the $60, and move on, or start all over with Frontier. Starbucks was costing me more than $60/week, so I paid Xfinity the #$%&*'g $60).

Why would I go to Comcast=Xfinity again? I heard Frontier's service is no better, their upload/download speeds are slower, and I've already learned how to circumvent Xfinity=Comcast's Pakistan-based customer no-service systems.