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You're talking about entry level jobs that a monkey could be trained to do, what do you expect? .
If it were so easy a monkey could do there wouldn't be complaints about how hard it was to find a good level of customer service. You know those 'soft skills' people in corporate are always talking about as being so valuable, pretty much some of the very the same skills needed to make a good customer facing employee in retail settings. People who are genuinely good at it tend to move onward or upward and out of the position of having to deal with rude demanding customers who treat others like dirt, simply because they view them as being beneath them.
If it were so easy a monkey could do there wouldn't be complaints about how hard it was to find a good level of customer service. You know those 'soft skills' people in corporate are always talking about as being so valuable, pretty much some of the very the same skills needed to make a good customer facing employee in retail settings. People who are genuinely good at it tend to move onward or upward and out of the position of having to deal with rude demanding customers who treat others like dirt, simply because they view them as being beneath them.
As I said to Katie, if you want better service, find a better place to shop, eat or do your business.
Customers AND customer service has gone down the tubes. They can smell the "monkey could do it" attitude on people but no doubt a lot of workers just don't care. Considering what they are paid and how they are talked to all day by a lot of people I can't say I blame them. Personally I don't have a problem myself with getting ok service but I don't act like a stuck up or take a tone. I don't know what sub lady's problem was unless your husband had a tone.
Just a vent folks....we live in Baton Rouge and when we moved here years ago, we thought the people were the friendliest we have ever met, very courteous and kind....well all that has changed! We actually moved from south Florida for many reasons, one of which was the people down there were rude and impatient, but that was only one reason. Anyway, when I was a kid, in the late 60's the customer service people always agreed with the customer, apologized for having a customer wait, just very nice and friendly service. Today at a local subway, my husband ordered a sub and at the end of the line said "just vinegar please." WEll the food person started loading up his sub with oil, not vinegar...when my husband said"i am sorry, I just wanted the vinegar" the food lady, in a nasty tone said to him"well you SAID oil and vinegar and did not even try to re make his sub, or aoplogize for anything and my husband, not wanting to make a scene, took it ok and paid for the sub. really people....this is only one incident, I can name many many more. anyway, is this the new trened, or is it just this area that has the nasty people, just a question! It just seems that anywhere we go these days, the cashiers etc do not even nod and say hi, I know darn well that they used to because I remember!
Perhaps she made a mistake. Perhaps she has had rants by customers many times .She only disagreed with your husband. The customer is not always right and I have witnessed it many times .I have seen people who are rude then complain the service was rude. Two way street is my view.
I really think it is two things. First, those jobs usually don't pay squat. Management and corporate always preach customer service at meetings and with company propaganda. But they are not willing to pay decent wages for people to do it. They goes to show you how the company REALLY feels about their customers and customers service. They can preach it all they want, put up company posters and other such nonsense in employee break rooms, hold meetings talking about customer service and blah blah blah. But they really don't care that much. If they did, they would treat their employees better and pay them livable wages. Which brings me to my second point.
Customer service employees usually don't get respect or appreciation from anyone. They don't get it from their employer and they don't get it from the public. So when you have someone who is the face of the company to the public and only making 10.00 per hour to put up with demanding customers and greedy corporate bigwigs, you have bad customer service. It's the old saying.....you get what you pay for. I've seen people in customer service positions that act and talk like they live in the hood. The kind of people that probably should never have graduated from high school. But then again, they probably do live in the hood because that's all they can afford on what they get paid. It always goes back to the money. Companies don't have to pay to get good customer service employees because obviously, people will still come there to shop. As long as the big shots keep making money, they will continue to pay crap wages and only attract desperate people needing any kind of job.
Lots of people commented about age,but older workers are just as rude as younger ones.
Also,I've seen cashiers smile and converse at customers who were of their own ethinicity or race,but when it was someone else,nothing, not even eye contact.
There are times when a female cashier wouldn't say anything to me but say "hello" and "have a nice day" to my ex husband,but they didn't say anything to me,not even eye contact,even when I was paying for the groceries!
I really think it is two things. First, those jobs usually don't pay squat. Management and corporate always preach customer service at meetings and with company propaganda. But they are not willing to pay decent wages for people to do it. They goes to show you how the company REALLY feels about their customers and customers service. They can preach it all they want, put up company posters and other such nonsense in employee break rooms, hold meetings talking about customer service and blah blah blah. But they really don't care that much. If they did, they would treat their employees better and pay them livable wages. Which brings me to my second point.
Customer service employees usually don't get respect or appreciation from anyone. They don't get it from their employer and they don't get it from the public. So when you have someone who is the face of the company to the public and only making 10.00 per hour to put up with demanding customers and greedy corporate bigwigs, you have bad customer service. It's the old saying.....you get what you pay for. I've seen people in customer service positions that act and talk like they live in the hood. The kind of people that probably should never have graduated from high school. But then again, they probably do live in the hood because that's all they can afford on what they get paid. It always goes back to the money. Companies don't have to pay to get good customer service employees because obviously, people will still come there to shop. As long as the big shots keep making money, they will continue to pay crap wages and only attract desperate people needing any kind of job.
Just a vent folks....we live in Baton Rouge and when we moved here years ago, we thought the people were the friendliest we have ever met, very courteous and kind....well all that has changed! We actually moved from south Florida for many reasons, one of which was the people down there were rude and impatient, but that was only one reason. Anyway, when I was a kid, in the late 60's the customer service people always agreed with the customer, apologized for having a customer wait, just very nice and friendly service. Today at a local subway, my husband ordered a sub and at the end of the line said "just vinegar please." WEll the food person started loading up his sub with oil, not vinegar...when my husband said"i am sorry, I just wanted the vinegar" the food lady, in a nasty tone said to him"well you SAID oil and vinegar and did not even try to re make his sub, or aoplogize for anything and my husband, not wanting to make a scene, took it ok and paid for the sub. really people....this is only one incident, I can name many many more. anyway, is this the new trened, or is it just this area that has the nasty people, just a question! It just seems that anywhere we go these days, the cashiers etc do not even nod and say hi, I know darn well that they used to because I remember!
The more customers do not accept what was not ordered the more that behavior should change and a call to the manager or home office will change the attitude as well.
Your husband should have never taken what he did not order, once he did he gave his approval for the behavior of the sandwich maker and it will continue to the next person.
The more customers do not accept what was ordered the more that behavior should change and a call to the manager or home office will change the attitude as well.
Your husband should have never taken what he did not order, once he did he gave his approval for the behavior of the sandwich maker and it will continue to the next person.
Honestly it could of been handled drama free by saying:
"Oh did I? I meant to say no oil. I'll wait while its remade. I just can't handle the oil, doctors orders! sorry. "
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
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We complained about a girl at the drive-up at a local Taco Bell and apparently were not the first. The owner called the next day to tell us she had been fired.
Write to, call or e-mail the owner. Bad service is costing them money, and they can always find someone else to take the place of a rude employee. We had breakfast out this morning and were actually amazed at the quality of service, friendly personality and helpfulness of the waitress. Obviously well trained and knows that tips are based on the service. I don't know how much they pay her but it's probably not enough. Of course, this place was not fast food, at close to $40 for two but well worth it.
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