Has anyone else noticed how terrible customer service has gotten? (landline, cell phone)
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I tried that when I was trying to reach Amazon. Its leads were notably unsuccessful.
It's quite hard to find phone number to Amazon, so seeing it posted and working it's already success.
I used it few times without any problems. Even talked to a human without an accent
That does not always work anymore, although I still try it. In fact some companies "punish you" for trying to bypass the shpiel by starting the recording back from the beginning if you push zero, and some even hang up on you.
I remember trying to call Yahoo once and trying to connect with someone. I'd forgotten the password to my account because I'd just changed it and I'm stupid and I was pretty frantic because I was on unemployment and all my job searches were in that account.
At that time, there wasn't any way to recover your password. I called the regular Yahoo line and got a tough luck for all my trouble and was even hung up on while I was crying.
So cue the search for another number. I knew where Yahoo was located because I used to live in the Bay Area. Got a number and started to dial. It was one of those "If you know the first letters of your party's name, enter it now" type of number.
I figured someone there had to be named Johnson so I entered JOH, got a recording and left a message. I'll be damned if this woman didn't call me back and tell me she would look into getting my account back. She called back after about an hour and had me contact someone else and I was able to reset my password. She must have really been high up there in the business.
Anyway, I got her address and wrote her a thank you note and it was well deserved. Unemployment wanted to see my job searches the next week. But it sure taught me something about being persistent and resourceful in getting a phone number.
Quote:
Originally Posted by Hermit12
That would drive me nuts.
I left home in '74 and I only saw my mom 4 times after that. There was a reason for that.
I remember trying to call Yahoo once and trying to connect with someone. I'd forgotten the password to my account because I'd just changed it and I'm stupid and I was pretty frantic because I was on unemployment and all my job searches were in that account.
At that time, there wasn't any way to recover your password. I called the regular Yahoo line and got a tough luck for all my trouble and was even hung up on while I was crying.
So cue the search for another number. I knew where Yahoo was located because I used to live in the Bay Area. Got a number and started to dial. It was one of those "If you know the first letters of your party's name, enter it now" type of number.
I figured someone there had to be named Johnson so I entered JOH, got a recording and left a message. I'll be damned if this woman didn't call me back and tell me she would look into getting my account back. She called back after about an hour and had me contact someone else and I was able to reset my password. She must have really been high up there in the business.
Anyway, I got her address and wrote her a thank you note and it was well deserved. Unemployment wanted to see my job searches the next week. But it sure taught me something about being persistent and resourceful in getting a phone number.
You got lucky! I lost my yahoo password over 20 years ago and also couldn't recover it, though I thought there was a way to do it and I was just missing something. I remember emailing "support" and pleading with them to help me and never got a response. I had to create a new account that is one digit off my original.
I also found out the hard way that if you don't log into a yahoo account in 6 months, it deletes all your emails. Couldn't get those back either.
It's quite hard to find phone number to Amazon, so seeing it posted and working it's already success.
I used it few times without any problems. Even talked to a human without an accent
This was years ago but that's not my recollection. Maybe they have changed their policies.
No thank you.
Thankfully where l am from, we don't care for such dishonest "pleasantries" or fake compliments, and l am not participating in such.
In my office, one of my colleagues asked why "I don't ask how he's doing" when launching into the legal issue or problem. I didn't want an argument about what I really think, which is similar to your view, for instance.
I have to agree. I'm finding that the phone calls are the worst. I can't tell you how many times I've been on hold and then the phone hangs up. Even if you're fortunate enough to get a person, you generally get put on hold and end up losing the call anyway.
I think customer service is a lot better in the stores if you can get there because you always have a person you can speak with and, if you realize that those employees might be stressed out, get better service if you are calm and can reason with them. You also have the option of speaking with a supervisor.
Um...no. It's literally how they unequivocally know your towel is dirty and to replace it. As another poster mentioned, there are literally hotels that tell you to do this.
Not sure how making people's jobs easier is an example of "sucking."
I thought that I had read all the previous replies but I see now that I missed a couple pages. It looks like I'm the one that sucks. Please accept my apologies.
It's quite hard to find phone number to Amazon, so seeing it posted and working it's already success.
I used it few times without any problems. Even talked to a human without an accent
If you go on the Amazon "contact us" page, it gives an option to have someone call you. They call within a minute or 2 of checking the box.
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