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Ok, my parents rented from Enterprise from Colorado for a weekend trip to Minnesota. While in MN someone stole their side mirror.
Returned the car and reported the damage. Cost to replace was $600. We decided to go through our credit card as our insurance has a $500 deductible. CC comes back and says they can't cover damage because rental agreement states that rental was only allowed use in Colorado.
I am requesting a copy of the rental agreement. Parents misplaced their copy so don't have it in front of me.
We rented through Hotwire.com with unlimited miles. Just wondering if it is standard to have this provision on rental agreements that you can't cross state lines?
Doesn't seem normal. I've rented cars at the Enterprise near me that had New Jersey plates (I'm in Maryland) and I've rented a car to go to Connecticut one way that had North Carolina plates on it. Seems like it's fairly normal, even for Enterprise.
Maybe it's in the fine print, but that's news to me. I've rented cars and driven them across many, many states before, sometimes even returning them in different states. No one says anything.
I believe you're supposed to let them know what states the vehicle will be traveling in, although few people do. Many companies will allow you travel in the neighboring states, but no further without permission.
Yeah I've rented plenty of cars in the past and only once have they ask if I was going across state lines. I believe it was at Charlotte Int'l Airport. But of course SC is just a few miles down the road.
I don't think they would have any provisions in the rental agreement.
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No one reads the fine print, but if they did, it would show them something like this from Budget: "On occasion, permission for border crossing must be acquired from the rental office directly. Since specific restrictions may apply, it's always best to ask about any cross-border restrictions. Inquire either at the rental counter. . ."
Was it a local Enterprise or the airport? Local locations tend to be more persnickety when it comes to the vehicle and may have more restrictions in the rental agreement than the airport locations, at least in my experience with Enterprise. You need to check the rental agreement, but there could be a stipulation in the rental agreement that restricts the use of the vehicle. Some rental agencies restrict to one side of the Mississippi, others to neighboring states, so it is conceivable that the agreement could restrict to Colorado, especially given the nature of Enterprise's contracts.
You may see if Hotwire stipulates geographic locations for Colorado rentals, since I have used Hotwire and been assigned Enterprise, and had no trouble going out of one region and into another in the Northeast/Mid-Atlantic region, but that was an airport location, and the intended use was disclosed during the interrogation in which Enterprise engages, under the guise of customer service. I avoid Enterprise at all costs, but when they are assigned through an opaque rental, when I refuse to pay $250+/day for a premium/luxury car, I will deal with them, though I prefer Enterprise Holding's other companies, Alamo and National. I wonder why under the Enterprise banner the customer handling is so different. Does that product attract a significantly different consumer than the other companies?
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Was it a local Enterprise or the airport? Local locations tend to be more persnickety when it comes to the vehicle and may have more restrictions in the rental agreement than the airport locations, at least in my experience with Enterprise. You need to check the rental agreement, but there could be a stipulation in the rental agreement that restricts the use of the vehicle. Some rental agencies restrict to one side of the Mississippi, others to neighboring states, so it is conceivable that the agreement could restrict to Colorado, especially given the nature of Enterprise's contracts.
You may see if Hotwire stipulates geographic locations for Colorado rentals, since I have used Hotwire and been assigned Enterprise, and had no trouble going out of one region and into another in the Northeast/Mid-Atlantic region, but that was an airport location, and the intended use was disclosed during the interrogation in which Enterprise engages, under the guise of customer service. I avoid Enterprise at all costs, but when they are assigned through an opaque rental, when I refuse to pay $250+/day for a premium/luxury car, I will deal with them, though I prefer Enterprise Holding's other companies, Alamo and National. I wonder why under the Enterprise banner the customer handling is so different. Does that product attract a significantly different consumer than the other companies?
Every time I have rented a car, I was asked if I would be traveling out of state.
If you plan on bringing a rental car out of state, let them know. It's very simple.
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