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Dealer acknowledged that they might have damaged (nail in the tire) the tire (run flat tires) while test driving the vehicle after making a warranty repair but refuse to replace the tire (not repairable according to them). They claimed that this is beyond their control. I had no choice but to replace the tire with thier "employee discount" and free mounting/balancing for $250. I am planning to file a compliant with Toyota. Any thoughts?
nothing will come of it. road hazards are tough to prove for one thing, the nail might have already been in the tire when you took the car to the dealer, and even if it was the employee that ran over the nail, it is virtually impossible to even see nails on the roadway. at least they gave you a discount on the tire.
If something happened to your car while it was in their possession and control, then they should cover it whether it was their "fault" or something completely random like a nail in a tire. I'd take my complaint to the general manager of the dealership. If they still don't cover it, then the dealer has decided that your continued goodwill and patronage is worth less than $250 to them. Act on that knowledge however you will.
They might've done it ... but you might've done it as well. Not sure how you are going to prove otherwise. At least the dealer didn't reject the claim out right.
But ... $250 for one tire after their discount?? Sounds steep.
As stated above, this is a tough call. I have had a nail in one of my tires for months. Very slow leak. Was putting a little air in for months - a week at a time. It finally went flat one morning in driveway.
As far as getting a fancy car with "run flat" tires. Good luck to you folks. This is another invention that is not needed. And, as you have found out, quite expensive.
They might've done it ... but you might've done it as well. Not sure how you are going to prove otherwise. At least the dealer didn't reject the claim out right.
According to the OP the dealer has already acknowledged that it happened under their watch. If that's true, they should pay up. The customer has every expectation that their property will be returned in the same state as when it was brought in (plus the repairs contracted for, of course).
According to the OP the dealer has already acknowledged that it happened under their watch. If that's true, they should pay up. The customer has every expectation that the car will be returned in the same state as when it was brought in (plus the repairs contracted for, of course).
"Dealer acknowledged that they might have damaged (nail in the tire) the tire (run flat tires) while test driving the vehicle"
It "might have".
Meaning it's a possibility among other possibilities.
The tire pressure monitoring light was off when I brought the car in around 8:30am. The receipt they provided (multipoint inspection) indicated the car is in good shape (including tire condition and pressure). The light was on when I pick up the car 5pm the next day.
The tire pressure monitoring light was off when I brought the car in around 8:30am. The receipt they provided (multipoint inspection) indicated the car is in good shape (including tire condition and pressure). The light was on when I pick up the car 5pm the next day.
Here's what you're up against: nail leaks can be very slow if the nail is still embedded in the tire. I've sometimes been able to go up to a few days without having to re-fill a tire with a nail in it until I could get the tire repaired or replaced. So unless you remember driving through a pile of nails or something, it's very difficult to pin down a time frame for when the puncture actually happened. Unless the dealer is willing to fully acknowledge that it happened under their watch, IMO they've covered the cost in approximate proportion to your odds of providing clear and convincing evidence that it happened when it was in their hands rather than yours.
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