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United (again) screws up - issued 2 boarding passes for the same seat. The 2 year old (27-months) had to give up his seat and sit on mom's lap for 3 1/2 hours (Houston > Boston) while his seat went to a standby passenger. Mom didn't want to make scene and get bumped, and was told that United could only issue a refund if they cancelled her return trip.
The publicity has resulted in a refund and a voucher, and a "working with our gate staff to prevent this from happening again".
Safety and FAA regulations get ignored when the flight is full.
The passenger, the mom, herself, could have "worked with the gate staff". She could have deplaned, while boarding was in process, and pointed out the error to the gate agent. This didn't have to be a big deal.
The passenger, the mom, herself, could have "worked with the gate staff". She could have deplaned, while boarding was in process, and pointed out the error to the gate agent. This didn't have to be a big deal.
As she said in the news video, she was terrified to cause a disturbance for fear of getting attacked and dragged off the plane like a recent passenger.
Sounds like the mother might have been trying to scam the system.
The adult buys the tickets but acts like the kid is a lap so the child's ticket isn't scanned by the agent. If the seat remains unfilled, they refund that ticket and their kid rides for free. If the seat is sold, they bark how the ticket scanner must have made a mistake and get an apology from all plus apology perks. As we all know, it doesn't matter if they check in or not. If the ticket isn't scanned at boarding, it shows the seat as available.
So after the seat is sold to someone else, she decides it's better to lap the kid and complain later. I have never heard of a flight attendant not dealing with a seat duplication immediately. And if they knew the kid was over two, the agents would never have let her board without a seat.
This just happened on Delta Airlines recently I think.
Right.
Either that, or an airline screwed up and then followed-up with a combination of atrocious customer service and the sort of public relations you'd expect from fourteen-year-old tweeker.
And what about the latter do you find implausible, precisely?
Quote:
Originally Posted by victimofGM
As she said in the news video, she was terrified to cause a disturbance for fear of getting attacked and dragged off the plane like a recent passenger.
Well, the possibility of being violently removed by the airport Gestapo and then needing reconstructive surgery is hardly an unfounded concern.
The passenger, the mom, herself, could have "worked with the gate staff". She could have deplaned, while boarding was in process, and pointed out the error to the gate agent. This didn't have to be a big deal.
But Ruth, how then could she win a big settlement? Acting like a normal person...how dare you suggest that. That's ka-razy!
Sounds like the mother might have been trying to scam the system.
The adult buys the tickets but acts like the kid is a lap so the child's ticket isn't scanned by the agent. If the seat remains unfilled, they refund that ticket and their kid rides for free. If the seat is sold, they bark how the ticket scanner must have made a mistake and get an apology from all plus apology perks. As we all know, it doesn't matter if they check in or not. If the ticket isn't scanned at boarding, it shows the seat as available.
So after the seat is sold to someone else, she decides it's better to lap the kid and complain later. I have never heard of a flight attendant not dealing with a seat duplication immediately. And if they knew the kid was over two, the agents would never have let her board without a seat.
This just happened on Delta Airlines recently I think.
As she said in the news video, she was terrified to cause a disturbance for fear of getting attacked and dragged off the plane like a recent passenger.
No one would have known why she was getting off the plane. She wouldn't have had to say anything to anyone. Boarding takes a log time, so she would have had plenty of time to scoot to the gate agent, and have a quick word with him/her, showing her son's ticket and seat assignment.
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