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Old 02-07-2011, 03:57 PM
 
Location: Virginia Beach
117 posts, read 223,997 times
Reputation: 85

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Hello!

I have a cleaning business and am thinking of hiring an answering service to answer my calls.

Who are you using?

I'd appreciate your recommendations on opinions on service levels, pricing, etc...

Thanks!
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Old 02-07-2011, 04:09 PM
 
Location: Wisconsin
7,215 posts, read 7,569,518 times
Reputation: 7717
Unless it's a very large cleaning service, I don't see why you would need one. Just seems like an unnecessary expense. If you don't want calls going to your personal phone, you could buy a prepaid cell phone or something like that.

Just an idea.
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Old 02-08-2011, 01:40 PM
 
Location: Virginia Beach
117 posts, read 223,997 times
Reputation: 85
You don't need to be "large" to need an answering service. With that being said, I've got some advertising out thats netting alot of calls and ENDLESS leads, so I would like a live person to answer rather than voicemail. I am starting to outsource some aspects of my business and focusing on the "sales" side/bringing in the business.

After working in real estate for many years, I've found that folks will many times call someone else if they're not able to get someone directly, even if it is just to leave a message.

Personal service still goes along way, even in this age of technology. That's how I differentiate myself from the competition in whatever I do.

Thanks for your thoughts though!
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Old 05-02-2012, 09:13 AM
 
Location: Wartrace,TN
5,278 posts, read 8,227,142 times
Reputation: 10385
I would think that an answering service would be a good move. As was mentioned, an unanswered phone will turn customers off. It might be a good short term solution while you lack staff to answer phones.

I remember a while back trying to get a quote on a fence. I called five businesses and NONE of them ever answered the phone. Worse, the ones that had an answering machine never called back. I ended up doing it myself but had ONE of the companies had a way to contact them I might have hired them.

As the business grows you might be able to hire office help for accounting/HR and answering the phone. Right now I think one of the most important things you can do is HAVE SOMEONE ANSWER YOUR PHONE!
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Old 05-03-2012, 03:34 PM
 
Location: Great Plains
25,584 posts, read 30,517,708 times
Reputation: 22713
Or do like me and have my business phone forwarded into my cell phone. It will be answered by me or call returned shortly afterwords. It takes an extra step out of chain that customers will value.

I don't care to deal with answering services when I call. Granted it is better than an unanswered phone or leaving a message.
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Old 12-16-2012, 04:40 AM
 
38,000 posts, read 18,954,810 times
Reputation: 12082
You might try Onebox® Virtual PBX | Call Routing | Voicemail To Email | Online Fax| Toll Free

You might not be able to afford a full service answering service but if you are after a more professional image look at Onebox.com does not have someone answering for you but gives you a professional image. You pay a professional to do the voice recording. There are lots of other options you might find helpful.
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Old 12-17-2012, 06:16 PM
 
17,165 posts, read 22,182,489 times
Reputation: 31269
Quote:
Originally Posted by SD4020 View Post
Or do like me and have my business phone forwarded into my cell phone. It will be answered by me or call returned shortly afterwords. It takes an extra step out of chain that customers will value.

I don't care to deal with answering services when I call. Granted it is better than an unanswered phone or leaving a message.
BINGO!!!!!!!!!!!!!!!!!!!!!!

GREAT POST!!! why allow someone at a service-you dont even know be the image of you and your company?????

with the owner returning phone calls, you can answer the questions...

if I were inquiring about a cleaning service....id want to talk to the owner,,,to have a service, would tell me they charge too much to be able to afford an answering service
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Old 12-18-2012, 07:19 AM
 
663 posts, read 2,386,314 times
Reputation: 386
When prompted to leave a message, I'm surprised at how many times my call is never returned. I speak clearly and leave my number twice. Now I don't bother.

A human response is normally better than voice mail. However, here are some cautions on using an answering service based on our experience:

1. Do your research on answering services.
2. Constantly check on the level of service (ask customers; call yourself) because #1 doesn't guarantee good service.
3. Return calls the same day.
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