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When I am in my house (I have Cox internet, wifi, and cable) does my smart phone (Verizon) connect directly with Verizon or go through my wifi and to Verizon?
Not sure how you can say that DAW without asking.... Have you connected your phone to your wifi? If so, data will go through Cox AND you can enable Wifi calling on most phones today. So without more details this question isn't possible to answer.
Let me clarify my prior statement. If someone connects to a WiFi connection, it is not related to the cellular connection to Verizon and vice-versa.
When I am connected with my cell phone to either WiFi or cellular, I have to re-establish a new connection if I want to change from one network to another. My phone doesn't automatically switch from one to the other on its own. It's one or the other and not both at the same time.
When I am in my house (I have Cox internet, wifi, and cable) does my smart phone (Verizon) connect directly with Verizon or go through my wifi and to Verizon?
If you are talking about everything except calls and texting, then you can use wifi when available. Furthermore you have the option of automatically connecting next time it is in range of the wifi. Whenever you connect with wifi, Verizon is not involved at all.
If you are talking about making calls and texting, then your phone is typically not using wifi even when available. But as Peregrine alluded to, it is possible nowadays to make calls via wifi.
You have control over what your phone connects to.
Let me clarify my prior statement. If someone connects to a WiFi connection, it is not related to the cellular connection to Verizon and vice-versa.
When I am connected with my cell phone to either WiFi or cellular, I have to re-establish a new connection if I want to change from one network to another. My phone doesn't automatically switch from one to the other on its own. It's one or the other and not both at the same time.
If you provide the phone model (or more specifically, the version of the iOS/Android) someone may have some knowledge. I've never had a phone that won't switch between the two automatically. There may be applications that can be set to limited cellular data usage. And most phones may 'prioritize' wifi over cellular (this can sometimes become an issue if the wifi signal is strong, but its internet access is slow/problematic).
With the bolded, it MAY be indicative of an issue or a setting not configured correctly.
Overall - both SMS and Calls can go over wifi these days by enabling wifi calling. But it may different between the OS's on how this is configured/handled. Typically, enabling wifi calling also enables wifi sms.
The problem I was having (I was the OP) completely stopped. But now two of my neighbors (also Verizon and Cox) are having quite a few dropped calls. One spent extensive time talking to Verizon and was told that the reason is that towers are being switched to 5G capable equipment in the area and during the transition this happens.
Of course, my experience is that you talk to someone on the help line and you have no way of knowing if what they say is accurate or they are just guessing.
We have ATT service on our cell phone, our internet/wifi are Frontier. Our phones are set up to connect automatically to our wifi when in range (also automatically connect to my sister's wifi when we visit).
ATT has gone out for days in our area, so we switch our phones to wifi calling so we can make calls when ATT is out.
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