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When I first opened an account with Avast Premier, I did not know that I was getting on a merry-go-round situation. I am trying to close my connection with Avast/Digital River, Inc., and it does not let me. It has an AUTO-RENEWAL policy, that once one is in it, cannot get out. First, I agreed on a one-year license with Antivirus for my computer, then I ended up with a computer clean-up, that I was never able to download, and finally gave up on it, so I was charged. Recently, I was charged for another LICENSE, which I have no idea what it is, $70.56.
After four days, finally, they sent me an email and told me that I will be refunded for it, but, now they charged for a license for two years, that ends in 2019, for Avast Premier, which was due two days ago, for which I did not receive any information that they were renewing......
Trying to get help is a nightmare. They answer the 888 telephone number, put you on a hold, and no one ever responds.......This is an international firm located in Prague.....
I want them out of my life......your responses are greatly appreciated.....thank you,
I've run into issues with companies that get ahold of my CC number, refuse to cancel my account, and keep auto-billing me.
I called up the credit card company, told them that I lost my card, and asked them to issue me a new one.
It didn't take care of the fact that I had been billed for something that I didn't want, but it did stop billings going forward.
If you want to recoup the money that you lost, then you could try to dispute the Avast/Digital River charge with your credit card company.
I just close another account because someone broke into it.........but, I am going to follow on your footsteps, since that seems to be the only solution, they are not listening to me. Thank you,
Be aware that you have to inform the CC company that you don't have a business relationship with them and you have attempted to contact them with no success. I had a webhost that pulled the same crap, and when the CC number changed, they finessed customer service at the CC into giving them the NEW number. As always, I had documentation, and was able to state the dates and times I had contacted the CC company, so that put a final end to it.
Be aware that you have to inform the CC company that you don't have a business relationship with them and you have attempted to contact them with no success. I had a webhost that pulled the same crap, and when the CC number changed, they finessed customer service at the CC into giving them the NEW number. As always, I had documentation, and was able to state the dates and times I had contacted the CC company, so that put a final end to it.
Nope. Their card, their rules. They also got to eat the charges, AFAIK. In almost any dispute, he who has the most documentation wins. I won.
I hear that!
I had a VPN company that was similar. The only way to cancel was to email support. They emailed me back and saying that if I stayed with them, they'd renew for 50% off the price. I said thanks, but no thanks (of course, in writing since it was email) and they still wound up trying to renew it. Funny thing is, I kept the service long after they stopped charging me. Just until recently when the CC expired did they finally decide to cancel my premium membership.
I remember another company that was weird about that was Rhapsody. I used their service for music for a little while, but got tired of getting charged, so the only way to cancel was to call their number. I never could get a live person, only a recording. I left a message saying I wanted to cancel. It was the weirdest, most unprofessional way of canceling a service contract. But, it worked. They canceled my membership and no loss, no foul, but it was strange.
I've found the best way to go about these things is asking the company to bill you for ever how long of a commitment you agree with, send me the bill and in writing of what we agreed to, and I'll pay for it. I did that with XM radio, and it worked. They are notorious for being hard to cancel. Even after that point, I still got robocalls from them about my account being terminated if I didn't pay up. LOL! I agreed to six months at X amount and told them to bill me that I didn't use credit cards, so they did. It was all on the up and up. I sent them a one lump sum check for what we agreed upon and used the service for that length of time. Decided, I didn't want it anymore, and that was it.
I use webroot. its cheap, easy, and its not a resource hog.
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