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Someone may be able to tell you how to do it for free but you can buy an utility that you can install to a USB thumb drive. You boot from the thumb drive and it will allow you to change the password.
My 11 year old received a Toshiba Netbook for Christmas and she and my 7 year old were setting up user accounts for each other.
Now, neither one of the kids passwords work. They had written down both sets of passwords and they do not work.
I have shut it down and even went to safe mode and it comes back up to one of the users names and the password will not allow me in.
Since the netbooks do not have the CD drives I do not know what to do from here.
Any ideas would be much appreciated.
Thank you
Passwords are case-sensitive, have you made sure that they're not using letters in the passwords with the wrong case?
Also, if possible, contact the person who got them the netbook, and find out if the Administrator's account has a password. The Administrator's password might be in the owner's manual. Another thing to do is to find out where the netbook was bought. The retailer might provide you with guidance to get this issue squared away.
Someone may be able to tell you how to do it for free but you can buy an utility that you can install to a USB thumb drive. You boot from the thumb drive and it will allow you to change the password.
Passwords are case-sensitive, have you made sure that they're not using letters in the passwords with the wrong case?
Also, if possible, contact the person who got them the netbook, and find out if the Administrator's account has a password. The Administrator's password might be in the owner's manual. Another thing to do is to find out where the netbook was bought. The retailer might provide you with guidance to get this issue squared away.
Good luck.
We have tried all the caps etc and nothing.
It was purchased new and sealed. The place of purchase said they cannot help recover lost passwords for us.
I tried the reboot in safe mode but it comes back to the user name location that requires the password.
Anyone with any other ideas I sure would appreciate it.
If you can't get in with safe mode, you need to get it ERD (reset). You need to take it to a computer shop and get that done. I know it sucks being that you just got it, but again, if safe mode wont see the admin account as unlocked, thats what you have to do.
Or Google for windows password recovery. There are plenty of free tools out there that will either A: recovery the password, B: erase said password so you can login without a password, or C: create a new account.
1. On the logon screen, make an entry in the password box. if you guess right, you’re in! if you are wrong, Windows 7 informs you that the password is incorrect.
2. Click OK. The logon screen reappears, but with additional text below the password box.
3. If the first bit of additional text, your password hint, tries to jog your memory, enter your password. If not, click Reset Password to open the Password Reset wizard.This wizard asks for the location of the password reset disk, reads the encrypted key, and then asks you to set a new password, which it then uses to log you on.
Kristain
Last edited by knoxgarden; 04-16-2010 at 01:00 PM..
Reason: Signatures, advertising are a violation of TOS
1. On the logon screen, make an entry in the password box. if you guess right, you’re in! if you are wrong, Windows 7 informs you that the password is incorrect.
2. Click OK. The logon screen reappears, but with additional text below the password box.
3. If the first bit of additional text, your password hint, tries to jog your memory, enter your password. If not, click Reset Password to open the Password Reset wizard.This wizard asks for the location of the password reset disk, reads the encrypted key, and then asks you to set a new password, which it then uses to log you on.
Don't bother with this post. It's not going to help.
First, the poster didn't bother to read the OP or they would know that there is no CD drive in this machine and they obviously do not have an external drive, so they cannot use a password reset disk. In fact, they couldn't make one to begin with.
Secondly, the link supplied at the bottom of the post, which I assume is supposed to tell us the poster is a professional, leads to a generic web page that has no obvious connection to the problem at hand and makes me wonder if it's just advertising.
Last time I forgot my password and tried everything i could do but failed, until I found this great tool windows password software. It works great, and you can google it.
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