Problems with Dish Network! (screen, connect, HD, program)

[coookie]

We just had Dish Network installed in our new home two weeks ago. My fiance only chose to go with them becuase they have the new "Turbo HD" channels.... but our HD channels cut in and out, stall, or just freeze on the screen. This happens when the weather is fine, no rain/wind/etc.

I called last night and a tech came out, replaced something on the dish becuase of "overheating" and said the problem was fixed. I tried to watch the news this morning and the same problem happened. Is anyone else experiencing this? I'm going to call and complain again today when I get off work!

[datacity]

Originally Posted by coookie

We just had Dish Network installed in our new home two weeks ago. My fiance only chose to go with them becuase they have the new "Turbo HD" channels.... but our HD channels cut in and out, stall, or just freeze on the screen. This happens when the weather is fine, no rain/wind/etc.

I called last night and a tech came out, replaced something on the dish becuase of "overheating" and said the problem was fixed. I tried to watch the news this morning and the same problem happened. Is anyone else experiencing this? I'm going to call and complain again today when I get off work!

I have Dish Network and have not seen any issues lately. Three possible issues I can think of:

1) Bad equipment (either receiver and/or lnb on dish).
2) Loose connection of RG6 wire at dish or at receiver.
3) Dish not properly aligned.

My vote is for #3. Also, if you are using a switch like SW44, make sure that a power inserter is used and plugged in.

[South Range Family]

I'm going to vote for number 3

The core programming of standard definition channels are located on two satellites. They are located at 110 & 119 degrees West. Big beams easy to hit. The HD programs are located on other satellites. I believe they are mostly on 118, and 129 degrees West. These satellites have a tighter beam, and are harder to hit. They are called spot beams. If the dish isn't properly mounted, it's possible to flex in the wind. That would cause the intermittent loss of signal. When hitting multiple satellites, you must have a very solid mount. Do you have any trees with leaves moving around? That could do it too.

You are a new customer with a factory install. Keep hounding them until they get it right. There is no need to suffer with poor reception. You should also talk them into a credit off of your monthly bill for loss of service. At least get a voucher for a few free pay-per-views.