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Old 08-14-2023, 09:29 AM
 
121 posts, read 165,114 times
Reputation: 342

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I have the “old” black Samsung Cable Box/DVR from Optimum.

On the Home screen there used to be 4 options:
Channel Guide
On Demand
Search

I forgot the last one.

A few weeks ago, I noticed that now there are only two options [Channel Guide/On Demand] and the other two are gone.

I have no way to Search the guide now and my past saved searches are gone.

I have tried power cycling the box multiple times but no such luck.

Has anyone else noticed this?
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Old 08-27-2023, 10:54 AM
 
1,375 posts, read 1,199,915 times
Reputation: 2160
Try the forum for science technology or entertainment tv. They may be more helpful.
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Old 09-05-2023, 08:49 PM
 
1 posts, read 7,581 times
Reputation: 28
Downtown Dave,

I found the search feature! Open the program guide. Have any program highlighted. In the lower left hand corner is A for Options. Hit A and the last choice is the Search feature. I tried it and it goes to the old search screen and my saved searches are there! Really don't know if Search always was there under options. I used to use the big button like you did. Hope this helps! Would have been nice if we were told changes would be made.

TVAddict
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Old 09-06-2023, 11:54 AM
 
Location: Islip,NY
20,926 posts, read 28,397,897 times
Reputation: 24887
I would get a new box if it were me.
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Old 09-07-2023, 07:11 AM
 
2,435 posts, read 1,212,637 times
Reputation: 5306
Is this the same as Altice? Was out at the In-Laws, what a non-intuitive piece of crap that remote is. Not even a GUIDE button on it.
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Old 03-18-2024, 01:06 PM
 
121 posts, read 165,114 times
Reputation: 342
Quote:
Originally Posted by TVAddict View Post
Downtown Dave,

I found the search feature! Open the program guide. Have any program highlighted. In the lower left hand corner is A for Options. Hit A and the last choice is the Search feature. I tried it and it goes to the old search screen and my saved searches are there! Really don't know if Search always was there under options. I used to use the big button like you did. Hope this helps! Would have been nice if we were told changes would be made.

TVAddict
TVAddict,

I forgot to properly thank you for this workaround that you provided back in September. Thank you

But alas, it appears that even this workaround doesn't work any more. I get a "Search No Longer Available" message when I try to search the guide. This happens even after I power cycled the cable box.

Also annoying is that when using the remote, I have to double click the buttons every time to get it to register a single click.

The long term outlook for Altice/Optimum service is not good. In addition to losing video & broadband customers, Altice is $60 Billion dollars in debt, and facing scandal regarding their operations in Portugal.

I can imagine that Altice will be spending the bare minimum to get their fiber upgrades completed - if they ever get completed.
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Old 03-18-2024, 04:31 PM
Status: "UB Tubbie" (set 18 days ago)
 
20,024 posts, read 20,826,797 times
Reputation: 16707
Lol people still use cable boxes?
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Old 03-18-2024, 04:42 PM
 
6,384 posts, read 13,152,502 times
Reputation: 4662
Quote:
Originally Posted by Downtown Dave View Post
TVAddict,

I forgot to properly thank you for this workaround that you provided back in September. Thank you

But alas, it appears that even this workaround doesn't work any more. I get a "Search No Longer Available" message when I try to search the guide. This happens even after I power cycled the cable box.

Also annoying is that when using the remote, I have to double click the buttons every time to get it to register a single click.

The long term outlook for Altice/Optimum service is not good. In addition to losing video & broadband customers, Altice is $60 Billion dollars in debt, and facing scandal regarding their operations in Portugal.

I can imagine that Altice will be spending the bare minimum to get their fiber upgrades completed - if they ever get completed.
I just had this same exact problem. They came and replaced the box. All is good now.
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Old 03-19-2024, 10:08 AM
 
1 posts, read 4,059 times
Reputation: 17
March 19, 2024:
I had the same problem. I used that same work-around: Guide -- Press A -- Search.
Then, a few days ago, it stopped working. I get a message saying that the Search feature is no longer available.
I called Optimum today and was told that I can get the Search feature back if I upgraded.
I told them I was going to quit Optimum as soon as possible.
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Old 03-19-2024, 02:43 PM
Status: "UB Tubbie" (set 18 days ago)
 
20,024 posts, read 20,826,797 times
Reputation: 16707
Quote:
Originally Posted by smaricic View Post
March 19, 2024:
I had the same problem. I used that same work-around: Guide -- Press A -- Search.
Then, a few days ago, it stopped working. I get a message saying that the Search feature is no longer available.
I called Optimum today and was told that I can get the Search feature back if I upgraded.
I told them I was going to quit Optimum as soon as possible.
Just do it. A cable box is like having a rotary phone.
All you need is internet service.
Lose the box & the landline.
You’ll be fine. Everything will be ok I promise.
If you need someone to talk to, I’m here for you.
I too was afraid to make the cut, but I did, and life actually got better.
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