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Old 01-08-2018, 06:18 AM
 
3,219 posts, read 2,121,919 times
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In the past 6 months or so i have noticed that it is a rare event if Amazon actually delivers my package in the 2 day window.Customer service always makes good, But this is becoming more common.Anyone else?
I know....first world problems......
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Old 01-08-2018, 06:22 AM
 
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They hit the 2 day window (or better) the majority of the time. However they do seem to have knack for missing when I need something the most (e.g. heading out of town, gift, etc.). I have a current order overdue from last Wed. I just contact customer service and they generally will expedite the item for next day delivery as well as extending my Prime by a month. As Amazon has scaled, they have definitely become less reliable. I look at the free returns and liberal return policy as a trade off for this, and I do take advantage of it.
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Old 01-08-2018, 06:41 AM
 
Location: Massachusetts & Hilton Head, SC
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I ordered something last Thursday and it hasn't shipped yet but other things I've ordered since have. Maybe some of the warehouses are slow?
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Old 01-08-2018, 06:44 AM
 
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We've had better luck having stuff delivered to our local Amazon locker rather than our house.
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Old 01-08-2018, 06:51 AM
 
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Quote:
Originally Posted by xo_kizzy_xo View Post
We've had better luck having stuff delivered to our local Amazon locker rather than our house.
Amazon wants to drive more people to the lockers as it is much more cost efficient for Amazon. However this defeats the purpose of the convenience for me.
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Old 01-08-2018, 07:01 AM
 
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Is there an extra charge for using the locker?
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Old 01-08-2018, 07:04 AM
 
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Quote:
Originally Posted by GeePee View Post
Is there an extra charge for using the locker?
No extra charge
https://www.amazon.com/b?node=6442600011

I assume, eventually there will be lockers at many Whole Foods locations.

One service I had not previously known about was Amazon Prime Now. We recently used it to have groceries and misc. items delivered to us on vacation. It is free 2 hour delivery, very convenient and great service. Prime Now has a separate web site / app.
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Old 01-08-2018, 07:26 AM
 
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Yes, the promised 2 day window has been missed quite a few times for me. I don't mind since, each time they miss the promised delivery date, I get a free month of Prime.
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Old 01-08-2018, 07:53 AM
 
15,799 posts, read 20,504,199 times
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Yup, i've noticed in the last 6 months or so they don't seem to be shipping as quickly as promised. Always a day later. First world problems I know.


I'm always amused by the methods I receive packages from Amazon though. I can order 5-6 items in one shipment, and 3 are delivered by USPS, one comes fedex, one in a marked Amazon truck and one in an unmarked van at 1AM.
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Old 01-08-2018, 07:54 AM
 
Location: Providence, RI
12,870 posts, read 22,026,395 times
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The only time I've had the window missed in the last year was a package due to be delivered last Thursday (1/4). Obviously the big storm played a big role in that and in my book, that's entirely forgivable/understandable. I didn't bother calling customer service, I figured I'd just wait. Sure enough, when I was walking out the door for work at around 7:15 a.m. on Friday, there was a guy in his personal van delivering packages to my place and my neighbor. The back was full of Prime packages. I asked him what was up and he said that he sometimes gets contracted to do deliveries when they get behind. Frankly, I was surprised to see my package that early the day after a major storm.

I still love Prime. Combined with my Apple TV, Echos and home speaker setup, it's my favorite service by far.

*edit*
Also, ditto what others have said about the lockers. I work near Whole Foods in the West End which has lockers. It always seems that my packages end up there much more quickly than they do on my doorstep. While my neighborhood is safe, I still don't feel great about having packages left on my porch while I'm at work. For that reason, I choose the lockers a lot.
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