Machines have replaced humans at JFK (living, buses, airport)

[leoliu]

Has anybody noticed? Mostly those cold emotionless machines are checking you in instead
of those warm and friendly staff. I am more concerned about where do those human workers go now and how do they make a living?

[antinimby]

There are both, kiosks and humans. What the kiosks have done are reduce the long lines.

[Moving415]

You can always get a human to help, if say, you can't scan your passport.

[Werdywerd]

The future of airlines is self service kiosks. No going back.

This is/will happen to many customer service oriented industries, just see how many fast food joint will be fully self service in 5 years. You will be amazed.

[Cida]

Originally Posted by leoliu

Has anybody noticed? Mostly those cold emotionless machines are checking you in instead of those warm and friendly staff. I am more concerned about where do those human workers go now and how do they make a living?

I usually arrive at airports exhausted and grumpy, and I stand there pretending I've never seen a computer terminal before. Then they the people come up.

I'm not sure how warm the staff was, but it's certainly a trend - as with the automated checkout at CVS, I think it is, or the long buses. That's what the powers-that-be want, I suppose - no employees to pay, only customers to profit from.

[bklynkenny]

Originally Posted by antinimby

There are both, kiosks and humans. What the kiosks have done are reduce the long lines.

That's why I always go to kiosks if available. It's one of the reasons JetBlue's T5 at JFK is my favorite terminal.

[Aquarius37]

I'd rather a robot stick it's finger up my bum hole than some surly human being from Queens any day.

[ABQConvict]

Originally Posted by leoliu

Has anybody noticed? Mostly those cold emotionless machines are checking you in instead
of those warm and friendly staff.

Border control agents are doing check-in now?

Seriously, though. The kiosks are immensely more efficient and save travelers a ton of time which is needed to offset the incredibly inefficient security process.

[UrbanAdventurer]

Originally Posted by leoliu

Has anybody noticed? Mostly those cold emotionless machines are checking you in instead
of those warm and friendly staff. I am more concerned about where do those human workers go now and how do they make a living?

Friendly staff? We're talking about the JFK airport in Jamaica Queens right?

[leoliu]

All of you folks who prefer to have your personal instant conveneince/efficiency over your peer human worker job opportunities, you are digging a big hole for yourself or your offspring because you may well be the next batch of work force to be replaced and rendered worthless in the near future.