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And, quite frankly, your analogy doesn't hold up on a lot of levels. In my neighborhood, there are three different grocery stores within a half-mile of my house. One of them has pleasant, well-trained store clerks. The next one doesn't, and the store is virtually empty most of the time. I'm amazed it's still open. It's called competition. And when all other things are roughly even, customer experience wins out every time.
Again I'd say not necessarily,some of the WalMarts in my area are horrible but they're still busy no matter what
If your customers know and like you, then they'll return and buy more stuff. Owners usually figure it out. Then you get job security and promotions, general good will and a slightly better quality of life.
What I saw was when clerks moved up they seemed to just get more stuff dumped on them is all
The question is, do you want me to count your change correctly, or do you want to talk about the weather? Because I get distracted really easily, when I work a register I remain pretty quiet, since want to get the transaction right, rather than have the person that wanted to talk about stupid crap that I don't care about come back and blame me for giving them the wrong change.
ETA: don't get me wrong, I usually will say "Hi what can I get for you" and "Thank you." I'm not rude, I just don't see the need to talk about mindless drivel when we're dealing with money.
Thank you! I wish all the clerks around here were like that but they're actually quite the opposite...and when they don't have customers to talk to they'll talk to each other!
I find that when I'm friendly no matter what time of day, I always get a good response. I've found that the people in my area open up a lot more if you take the first step to being friendly. I like to make jokes, and just be nice to them. Afterall, if you have a sucky job, you would think the highlight of your day would to have a non-typical customer like myself come in and break the monotony. LOL
Again I'd say not necessarily,some of the WalMarts in my area are horrible but they're still busy no matter what
Ah. But we have a Target immediately across the street from our Wal-Mart. So, when we're buying something, we think to ourselves, "Okay. Do we go to a Wal-Mart where the help can't be found or to the Target which is better staffed and where a better customer service mentality is instilled. Guess which parking lot we pull into?
I work in customer service and I think that customers create the "chit chat" level. Anyone providing customer service should smile and be polite. There's nothing wrong with some chit chat until the task is completed. It might take a little longer, but making the customer feel good, is better than a quick transaction. People who work in customer service need to realize that if they make customers uncomfortable or unhappy those customers will go away. When customers leave their money leaves. The customers money is what pays your salary. I think today's economy helps people see this alot clearer than before.
I work in customer service and I think that customers create the "chit chat" level. Anyone providing customer service should smile and be polite. There's nothing wrong with some chit chat until the task is completed. It might take a little longer, but making the customer feel good, is better than a quick transaction. People who work in customer service need to realize that if they make customers uncomfortable or unhappy those customers will go away. When customers leave their money leaves. The customers money is what pays your salary. I think today's economy helps people see this alot clearer than before.
I don't think I could have said it better. Rep for you.
I work in customer service and I think that customers create the "chit chat" level. Anyone providing customer service should smile and be polite. There's nothing wrong with some chit chat until the task is completed. It might take a little longer, but making the customer feel good, is better than a quick transaction. People who work in customer service need to realize that if they make customers uncomfortable or unhappy those customers will go away. When customers leave their money leaves. The customers money is what pays your salary. I think today's economy helps people see this alot clearer than before.
I agree with you on that aspect but there's going to be times that I just want to get what I need and go about my business. A simple have a nice day will do.
Ah. But we have a Target immediately across the street from our Wal-Mart. So, when we're buying something, we think to ourselves, "Okay. Do we go to a Wal-Mart where the help can't be found or to the Target which is better staffed and where a better customer service mentality is instilled. Guess which parking lot we pull into?
It may be a regional thing, but here I'm more likely to find help in Wal-Mart than in Target. There's literally not a single person on the floors of our Targets.
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