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Until about 5 or 6 years ago we shopped a lot more at Home Depot because they just seemed to have everything we wanted for our house, yard, etc. But boy, they have really come downhill in everything! Customer service, what little there is of it, stinks most of the time. Employees can't direct you to anything you're specifically looking for. If something is on sale and you can't find it and ask, they say, "did you bring the sale paper with you?" Routine stuff (like plumbing connections, things for the sprinkler system...) is not stocked. We frequently leave Home Depot and head straight for Ace Hardware and find it. Should just save ourselves some trouble!
But just in the past few days we now have a new Lowe's in our town -- well our town address, still about 12 miles from us! But hey, we'll drive there for anything significant. I truthfully haven't even been there yet and we have another one about the same distance, but lots more traffic to deal with. Most of our big purchases have been at Lowe's over the past 5-6 years -- roofing shingles and paper and nails and all except the labor to put on a new roof; new dishwasher and gas range and over the range microwave; a welder; and lots of other smaller items. Home Depot's loss, Lowe's gain.
Hey Scranton...if you work there part time, do you get a discount? Just thinkinig that may well be worth looking into!
Location: Lots of sun and palm trees with occasional hurricane :)
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Nana. That's the big problem with Home Depot. There are just not enough sales people on the floor and it seems if you catch one, everybody else gangs up on him/her. Half the time, they can't help much anyway and you're still on your own. One time I was looking for bathroom things - toilet, shower door, etc. I found this one guy who was absolutely terrific. I still remember him because he was 1 in a million. It was also on a weekday.
I read a little article the other day on MSN from the CEO (I think) of HD. Apologizing and promising to do this and that to win customers confidence back (translate $$$$). This guy wants any negative comments sent to HIS email directly so he can PERSONALLY take care of the problem. Sure.....
They've been losing shares big time. I have to give them SOME credit though. I have noticed that my nearest HD has gotten a lot more sales associates and they seem to be more easily available and more helpful. Still, I prefer Lowe's.
I read a little article the other day on MSN from the CEO (I think) of HD. Apologizing and promising to do this and that to win customers confidence back (translate $$$$). This guy wants any negative comments sent to HIS email directly so he can PERSONALLY take care of the problem. Sure.....
They've been losing shares big time. I have to give them SOME credit though. I have noticed that my nearest HD has gotten a lot more sales associates and they seem to be more easily available and more helpful. Still, I prefer Lowe's.
VP...I guess my previous emails didn't get to this guy since he wasn't there until recently, but they don't even acknowledge they hear from you -- or they didn't. We'll see if things improve. I thought part of it was just this store. Half the employees seem like they are angry just working there!
I shop at both...they are both close by but I prefer the way I have been treated at Lowes, however if I can't find it at Lowes I do go to Home Depot...
A story in the news a year or so back gave me pause about Home Depot...a builder came into their lumber area with a client...he picked up a pencil (you know one of those that are strangely shaped that don't fit in a normal pencil sharpener that builders use) to make some notations about the lumber they were buying...the pencil was laying out on the counter, not in a package...he did this in front of a sales person...he walked out with the pencil in his pocket...Home Depot called the police and had him arrested for theft...of a pencil, not a product they were selling but a pencil that the men in the lumber department were using...all in front of this mans client...
Once management found out what happened, all the charges were dropped however, you can't unring a bell, the damage was already done.
I voted Lowes because Im supporting local headquarter jobs but I hate both of them for the huge shelving non visual layouts I hate walking hunting for what I need.
I wish Lanier Hardware would make a come back they had low shelving and better displays and staff members always asking if you need anything sometimes I felt they ask to much to the point of stalking lol but it beats ringing some buzzer says "Ding Ding Help is needed in Lawn and Garden Center. Ding Ding Help is needed in Lawn and Garden center" urrgh ..hehe
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Customer service, what little there is of it, stinks most of the time. Employees can't direct you to anything you're specifically looking for. If something is on sale and you can't find it and ask, they say, "did you bring the sale paper with you?" Routine stuff (like plumbing connections, things for the sprinkler system...) is not stocked. We frequently leave Home Depot and head straight for Ace Hardware and find it. Should just save ourselves some trouble!
