Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
a customer is helping out a company immensely when they sign up for automatic billing.
...the LEAST they can do in return for those benefits is to notify you that the credit card they have on record is expired.
Time Warner has a history of horrible customer service, for that reason alone, it's worth fighting.
a customer is helping out a company immensely when they sign up for automatic billing. it reduces their bad debt expense assumptions, so it frees up cash for other activities, and it gives them money more quickly than other payment methods, so it enhances their cash flow.
the LEAST they can do in return for those benefits is to notify you that the credit card they have on record is expired.
Time Warner has a history of horrible customer service, for that reason alone, it's worth fighting.
it's a mutual benefit. If it is ONLY benefiting the cable company, then cancel the auto payment. If you don't want to cancel the auto payment then you basically admit you are benefiting from it is as well. There is nothing shady about mutual benefits. Yes the billers benefit more, but that doesn't shift personal responsibility for payment.
Also, I agree that Time Warner doesn't have the best customer service (tho sadly they have been the best out of all the ones I have used), but once again that isn't an excuse to not make a payment on time. Would it be nice if they reminded you like some billers did? Absolutely! But they aren't obligated to remind you to keep up with your credit card expiration dates
I don't really see how the fee is BS. You owe them money on a set date. They provide you the date up front. You have agreed to pay them a certain amount of money by a certain day every month. By not keeping up with a card, you failed to make the obligation. Be it a declined fee or a late fee, it isn't "BS."
Now, some companies may have great customer service, and if you have a good history with them you can probably call them and get them to drop it and I highly recommend you at least check with them.
However, it is not "BS" or 'some evil cable company scam!' (*especially* if it is in their TOS), so don't take an offensive stance. Take a level stance, admit you made a simple mistake and play up your good payment history and let them know it won't happen again.
Quote:
Originally Posted by Pitt Chick
Exactly!
NO one want to own up to the fact that they made the mistake... not the company that is owed the money.
:::sheesh:::
Quote:
Originally Posted by jamiecta
it's a mutual benefit. If it is ONLY benefiting the cable company, then cancel the auto payment. If you don't want to cancel the auto payment then you basically admit you are benefiting from it is as well. There is nothing shady about mutual benefits. Yes the billers benefit more, but that doesn't shift personal responsibility for payment.
Also, I agree that Time Warner doesn't have the best customer service (tho sadly they have been the best out of all the ones I have used), but once again that isn't an excuse to not make a payment on time. Would it be nice if they reminded you like some billers did? Absolutely! But they aren't obligated to remind you to keep up with your credit card expiration dates
A "Decline" fee REALLY!....What does it cost a company because a payment is "Declined" by a CC...CC's are Declined all the time for various reasons not be knownst to the customer or within the Customers control.... I find a "Decline" fee to be appalling and complete extortion.
Now if it was a "Late" Fee .... I would still try to get it refunded, if I could show that I have always been on time with payment prior. It could've been a simple oversight, as a loyal customer any company that respects their customers loyalty would be will to refund the fee. Even Banks will refund an overdraft fee in show of good will, if the customer is not a chronic Overdrafter.
Fight it. They had to have the expiration date in front of them to bill you. There is no reason for them to charge this fee, since the billing was their own fault. Did they think the expiration date didn't apply to them???
The billing was their own fault? Time-Warner's fault?
How do you figure?
The customer willingly used his credit card to willingly pay a bill for something s/he willingly purchased.
I never thought I'd see the day I would stick up for cable companies. This is a first for me.
That said, I would probably call and remind them how long I've been a customer and ask if they could show their appreciation by removing the fee. It never hurts to ask.
Well, I am obviously in the minority but I say pay it and take it as a lesson learned.
Never pay anything without at least making a free call to their 800 number and being nice to whomever you get on the line. I get my cable company to waive something or other just about every year.
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
