Outsourcing: the reality of it all (Alabama, rating, George Bush, country)

[RedJacket]

http://www.youtube.com/watch?v=1_50CVywqek

[OHGreat]

The George Bush line was classic! lol

[Bhaalspawn]

Loved it!

[Further North]

LOL Good one! Pretty sad that we have gotten to the point that speaking to someone from our own COUNTRY is a pleasant surprise when it comes to customer service.

[sindey]

Originally Posted by Further North

LOL Good one! Pretty sad that we have gotten to the point that speaking to someone from our own COUNTRY is a pleasant surprise when it comes to customer service.

Yes this was funny & it IS pleasant when we get to speak to someone who we can understand & who understands us.
I have been in a situation where I had to speak to a man that I could not understand well & he couldn't understand me well either.
It was very frustrating but, very funny to my family who were listening.
Eventually my families laughter made me laugh & the man on the phone began to laugh as well.
It took us 3x the amount of time it would have taken if we could have communicated easier.

[GregW]

I was speaking to an nearly incomprehesible company rep the other day and when I aske where they were located, they said Dothan, Alabama.

[Roadking2003]

Originally Posted by think first

http://www.youtube.com/watch?v=1_50CVywqek

You should learn the difference between outsourcing and off shoring.

They are quite different.

[Gearhound]

Hell......I'm just happy to speak to a LIVE human being, when calling customer service!?
I think some of the computerized phone systems that are in use now days.
We're designed by the most sadistic employee, the company could find?

Steve

[Bhaalspawn]

Does anyone else out there like the "Hello, my name is Peggy" commercial (for Discover I think)?