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Obviously, some person is rsponsible for entering that word in the software that is accessed by the register. Whoever that person was was certainly acting as a rogue employee, probably doesn't even work there anymore, and nobody else is responsbiel for what he did until the fact could have reasonably come to the attention of a supervisor.
Suppose the customer had purchased milk and got home and found those words printed with a marker on the bottom of the jug? Whose fault would it be, what reparations ought to be made, and what could be done to assure that it would not happen again in the future? Answers: Nobody, none, and nothing.
In an economy that insists that every single person have a job, having a job does not necessarily result in positive productivity. You force people to work, who don't want to, and they find ways to pay you back.
The worst culprit here is the news media, for insisting (falsely) that this has some larger relevance. They have created a perception that racism has been stamped out, except for one or two anecdotal incidents tha tkeep popping up. And that an appearance of political correctness is more important than interpersonal relationships in our cultural fabric. I will wager that, when the KMBC news anchor reading this story was selected for the job, his or her color was a factor in the staffing decision. Nothing was said about that.
Obviously, some person is rsponsible for entering that word in the software that is accessed by the register. Whoever that person was was certainly acting as a rogue employee, probably doesn't even work there anymore, and nobody else is responsbiel for what he did until the fact could have reasonably come to the attention of a supervisor.
Oh it is quite clear... go after the ignorant software company that coded the register allowing that arrangement of words to be entered into the database. It's not entirely the cashiers fault... he was certainly agitated by some prior incident and he used the register as a tool for exhibiting rage... a particular tool that I now think should be banned from storefronts for allowing such ignorance to transpire. This is absolutely despicable, when will the ignorant learn???
Oh it is quite clear... go after the ignorant software company that coded the register allowing that arrangement of words to be entered into the database. It's not entirely the cashiers fault... he was certainly agitated by some prior incident and he used the register as a tool for exhibiting rage... a particular tool that I now think should be banned from storefronts for allowing such ignorance to transpire. This is absolutely despicable, when will the ignorant learn???
You appear to have misse dmy ppoint, so I'll go into more detail of what I think likely happened.
The clerk, ever since his first day on the job, has known that some mid-level moron has required that this space be filled in with something, which is certainly irrelevant in every single case, and the clerk quickly learned its import to be zero. Seven choices appaear on the screen, and ever since the first day on the job, the clerk has been punching one of them at random, and has no clue what they even mean, much less what they say. The system comes to a halt until an idiotically meaningless selection is made. This is another brick in the wall of flow-charts that impede any common sense ever being applied in the labor of this republic.
Then, on some recent day, a disgruntled or smart alec employee or maybe even a hacker amused himself and his friends by adjusting the inane choices in the software, which nobody will ever pay attention to for years at a time. The clerk, daily choosing one at random, chooses one at random. When was the last time you read every line of your supermarket register slip? How many of these might have been run, before an African American read his ticket? Who do you think is, or should be, responsible to check the entire system every day, every hour, every minute, to make sure that nobody has messed with it?
If you want to point the finger of blame, point at it the mindless MBA mentality that has assured us that a trillion times a day in this country, something blinks to an abrupt halt and will not restart until an uderpaid clerk clicks a meaningless button. Which, with suitable malice, can easily become a very meaningful button indeed.
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