Anyone with Quick Pass Transponders? Online account issues? (home, refund)

[rabbitsong]

We got our transponders back when the tolling began in January. We monitor the account online and have it set up to notify us when it reaches a certain limit so we can add more to the account. We haven't had to add to the account until recently.

A couple of weeks ago, we got the email, so Hubby signed on and added $20 to our account. The next day, he noticed that it came out of our bank account twice. He called about it (mistake #1!) and they said they'd refund the 2nd $20 to the "bank account on record". The extra $20 was deducted from our Quick Pass account in no time, but it has yet to appear in the bank account. He called a 2nd time (another mistake?) and was told that they would open up a service request to make sure we got our refund. Today, he came home from work to find that they had TAKEN OUT yet another $20!!! Of course, their office was closed, so we couldn't raise heck today! That $20 is who knows where. It sure isn't in our Quick Pass account.

Anyone else having trouble with the online accounts? I don't want to stop using the road, especially with the new phase getting ready to open. It's not a daily commute, but it will be nice to avoid all that traffic at rush hour.

[zinner]

Contact your CC company and tell them the charges are not authorized.

[rabbitsong]

Turns out it was the bank who erred and not Quick Pass. The charge was reversed this morning.