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Hi...posted this on another board on this forum, think it's better placed on this one...
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Hello...new here, but need some input. Dismissed an agent last week. She left keys to the house under a planter in backyard for the new agents after she had been advised to retain the keys at her office. We've just been notified by new agents that a crystal chandalier was stolen RIGHT from the ceiling. No sign of forced entry, all doors were secure we were told. Just a big hole in the ceiling where the chandalier once hung...Police report and insurance claim is in process.
Is the agent responsible for the theft? Yes, I'm aware that this was probably a vindictive action by the former agent, but we are not pointing fingers here, yet.
Leaving the key unsecured is definitely irresponsible. Did the chandelier go missing during the time the key was outside? If so, I would say yes, she has to be held accountable.
Hi Naima...Thank you...I think so too. Regarding the timeframe of missing chandelier (thanks for the spell check , because we live outside of the area of the house we're selling, we don't really know WHEN it went missing. She did not mention it was gone when she told us where she'd be leaving the keys, so I am assuming it was there at that time. It would've been taken between the 9/4 - 9/7 (the day the new agents alerted us).
Call her managing broker and file an insurance claim with their E&O insurance. If you have any trouble getting the insurance information from the broker contact your state's insurance commissioner. You'll want to check with your state's web site for the insurance and real estate departments.
Maybe the agent is responsible for the missing light fixture, maybe not. The insurance company will investiage and find out.
Leaving the key unsecured is definitely irresponsible. Did the chandelier go missing during the time the key was outside? If so, I would say yes, she has to be held accountable.
Naima
Quote:
Originally Posted by middle-aged mom
Oh my stars....leaving keys under the mat and now the chandy has gone missing.
Sounds like irresponsible behavior to me.
Have you called her managing broker?
Quote:
Originally Posted by MMichelle
Call her managing broker and file an insurance claim with their E&O insurance. If you have any trouble getting the insurance information from the broker contact your state's insurance commissioner. You'll want to check with your state's web site for the insurance and real estate departments.
Maybe the agent is responsible for the missing light fixture, maybe not. The insurance company will investiage and find out.
Ditto here and if you don't get a call back from the BIC soon, pay a visit to their office. Leaving a key outside instead of holding on to it like you directed? The posters I quoted all gave you excellent advice - whether she stole it or not, it's flat out irresponsible to leave the key to your home outside and against your specific instructions.
Ditto here and if you don't get a call back from the BIC soon, pay a visit to their office. Leaving a key outside instead of holding on to it like you directed? The posters I quoted all gave you excellent advice - whether she stole it or not, it's flat out irresponsible to leave the key to your home outside and against your specific instructions.
Thanks to ALL you guys for the incredibly helpful and wise comments. I've just spoken to the former agent who informed us that the chandelier was gone when she visited the house to remove the lockboxes etc last week. So, it's apparant that it was stolen while she was vacationing for the last 3 weeks.
So, that being said...the fixture was stolen prior to the keys being left in the backyard...guess this is all moot at this point. Just hoping our insurance company will cover. Also looking into who visited the house while she was away (lockbox info etc)...
Thanks again to all of you...very kind of you to take the time
Thanks to ALL you guys for the incredibly helpful and wise comments. I've just spoken to the former agent who informed us that the chandelier was gone when she visited the house to remove the lockboxes etc last week. So, it's apparant that it was stolen while she was vacationing for the last 3 weeks.
So, that being said...the fixture was stolen prior to the keys being left in the backyard...guess this is all moot at this point. Just hoping our insurance company will cover. Also looking into who visited the house while she was away (lockbox info etc)...
Thanks again to all of you...very kind of you to take the time
Okay, but just a question: She noticed it was missing the 'last time she visited the house' and didn't let you know it was gone? Only after the 'new agents' notified you and you put in a call to her BIC that she 'told you it was missing'? Sorry, guess I worked with criminal litigators too long but something just isn't sounding right here JMO
Thanks to ALL you guys for the incredibly helpful and wise comments. I've just spoken to the former agent who informed us that the chandelier was gone when she visited the house to remove the lockboxes etc last week. So, it's apparant that it was stolen while she was vacationing for the last 3 weeks.
So, that being said...the fixture was stolen prior to the keys being left in the backyard...guess this is all moot at this point. Just hoping our insurance company will cover. Also looking into who visited the house while she was away (lockbox info etc)...
Thanks again to all of you...very kind of you to take the time
I'd say she's lying to you about that, to skirt responsibility. Why wouldn't she tell you its stolen, whenever it was stolen.
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, because we live outside of the area of the house we're selling, we don't really know WHEN it went missing. She did not mention it was gone when she told us where she'd be leaving the keys, so I am assuming it was there at that time. It would've been taken between the 9/4 - 9/7 (the day the new agents alerted us).
