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Okay so I ordered a posters of a guy famous on youtube from the store where to buy his merchandise from kingdom management
I purchased it on November 17th. So I paid for it and everything went through! I waited for a week and everything else that Ive ordered from Amazon and Cafe Press all came in within the estimated time. I still havent yet get my posters from Kingdom Management, So Ive sent an email later after a week when I purchased it. I finally got a response a week later December 4th and they said this
We have received your order.
The posters are on back order, we should receive them next week and will turn them around the same day.
We will notify you next week when yours has shipped.
Sorry for the inconvenience!
So Ive waited for another week like they said and still no response!
So I emailed them again on December 19th and still no response
What should I do I wanted them for Christmas and Christmas is already here and I still havent received it.
okay I didnt use a credit card I used a Visa on my debit card however I still kept the email that was sent to me right after I purchased the item, plus its already on my account activity with my bank. So if the company was shady I have proof that they took my money.
Call and cancel the order and then call the bank, have them reverse the charges back to your account. Tell them what you're telling us. We had a similiar problem and the bank just credited back to us the money and dinged the business for it.
If the items were on backorder, they should have let you know at checkout.
Also, this falls under the mail-order 30-day rule. They are required to ship within 30 days, or refund your money.
Quote:
What is the Mail or Telephone Order Rule?
The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule."
If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.
Also, this falls under the mail-order 30-day rule. They are required to ship within 30 days, or refund your money.
"If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment."
Which they did...
Quote:
Originally Posted by V.V
I purchased it on November 17th. ... I finally got a response a week later December 4th and they said this
We have received your order.
The posters are on back order, we should receive them next week and will turn them around the same day.
We will notify you next week when yours has shipped.
Sorry for the inconvenience!
The OP was notified, and can request that the order be canceled, which is what I suggest he/she do at this point. If they refuse, THEN call your bank and dispute the charge, but that should always be your last resort when trying to work out a dispute with a merchant. That's why there's a phone number next to their name on your bank statement. Use it.
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