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So I'm about to check out and there are four lanes with cashiers present. Most have 3 or 4 customers, but one lane has only one customer, so that's the lane I enter.
Then I find out why. There's some sort of "problem," whether it be an issue over a sale item, or they're waiting for a manager, etc. And while they're dealing with that, all the other lanes are filing through.
Now if I see a lane with only one customer, I make sure they're actually checking out before I join them, otherwise I'll just steer my cart to another lane.
I've seen customers still standing behind these logjams even as I've worked my way through a line in front of me.
If it seems like there's gonna be a delay, do you stay and wait, or do you bolt?
Sure. If I am not having a lot of items ready put out to scan and I am in a hurry.
But why this question? Is there some "etiquette" about that? You do what you need to do. No one cares...
So I'm about to check out and there are four lanes with cashiers present. Most have 3 or 4 customers, but one lane has only one customer, so that's the lane I enter.
Then I find out why. There's some sort of "problem," whether it be an issue over a sale item, or they're waiting for a manager, etc. And while they're dealing with that, all the other lanes are filing through.
Now if I see a lane with only one customer, I make sure they're actually checking out before I join them, otherwise I'll just steer my cart to another lane.
I've seen customers still standing behind these logjams even as I've worked my way through a line in front of me.
If it seems like there's gonna be a delay, do you stay and wait, or do you bolt?
I do exactly what you do. It's gotten to where I can almost spot problem customers right away.
So I'm about to check out and there are four lanes with cashiers present. Most have 3 or 4 customers, but one lane has only one customer, so that's the lane I enter.
Then I find out why. There's some sort of "problem," whether it be an issue over a sale item, or they're waiting for a manager, etc. And while they're dealing with that, all the other lanes are filing through.
Now if I see a lane with only one customer, I make sure they're actually checking out before I join them, otherwise I'll just steer my cart to another lane.
I've seen customers still standing behind these logjams even as I've worked my way through a line in front of me.
If it seems like there's gonna be a delay, do you stay and wait, or do you bolt?
If there's ANY other open lane (that doesn't have customers stretched to the back of the store), I switch lanes.
There are some who would stand and patiently (or otherwise) wait till whatever issue was resolved. They may WANT to bolt, but they won't.
Why? They have some idea in their head that to leave the line will make either the cashier or the customer feel bad or even mad at them.
I have no such issues.
Honestly, I've done both. If I'm getting groceries on Sunday (my usual grocery day) I'm not in a big rush. If there's a hold up, often, I'll just get my phone out, and check in to Facebook, and kill a few minutes. I don't care.
But, if I'm at a store say...on my lunch hour, time is a little more important to me, and I'll get in another line if I need to.
Just like in traffic or driving, picking a more optimal lane is desirable and acted upon.
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