Attention Miscreant Hotel Guests: We're Taking Names!

[rxpwas]

Originally Posted by jlawrence01

Many hotels have their own list of problem guests that they will not rent to.

For example, we had one guy who rarely stayed at out property. However, he would show up when the whole town was sold out and demand a room claiming that he had a reservation (when he did not have a number or anything printed out." When informed that we had no rooms, he would launch into an hour long tirade with profanities. Finally after this happened three times, we called the local police department - they offered him FREE accommodations.

We had a couple who were occasional guests who were real PITAs. In a three day stay, we logged in 47 complaints from them (and only two from the other 150 rooms). After six of these stays, the general manager approached the elderly couple and informed them that since we were unable to satisfy their needs that we would no longer take reservations from them. They were visibly updet. The guy said "but this is our FAVORITE hotel in St. Louis!"

Personally, I do not think that many hotels will really go on record and identify these customers in the US due to fear of a lawsuit.

One time i was checking out of a motel in Pikeville, Ky., and some jaybird in front of me also checking out, wanted his money back because a bird had crapped on his car's windshield, and was bitching out clerk who would not refund him, telling the clerk that back home in Michigan, money was refunded no questions asked for any complaint about stay whatsoever (I ain't making this up... I'm sure the hotel clerk was glad the s.o.b. went back to Michigan and never came back!). This jackass harassed the clerk for 15 minutes or so (I'm glad clerk did not give in and refund him anyway to get rid of bastard), so I nicely explained to clerk I needed to check out and he proceeded to check me out. The idiot starting yelling at me, telling me he was gonna report clerk to manager and told me I was jumping ahead of him. At first, I openly laughed and made fun of idiot but he kept gettting more incensed, so I finally "broke bad" on jerk and forcefully told him to get the hell out of my way, or "else" When he saw I was mad enough to do harm to him, he backed off and left. As to jackass that said that was favorite hotel in St. Louis, I would hate to think of having to wait on that idiot in unfavorite hotel.

[rxpwas]

Originally Posted by CharleyMcGarley

Ah yes, we had a few of those groups, too. What made them worse is when we asked for the chaperones/parents to please quiet down their kids, they would adamantly refuse to do anything. Even when told that after the next complaint they would be visited by a Police Officer to escort their group out, they still refused to do anything.

Of course, they suddenly changed their tune when Mr. Police Officer knocked on their door. What those types of nightmare groups don't realize is that hotels do talk to each other! Amazingly, next year, no one will take their group - wonder why??

Luckily, most groups that stayed were great and the nightmare groups were the exception.

This almost sounds like Fanshawe College (Canada) basketball team when they played in a tournament in Louisville last year. From what someone told me that I know that lives in Louisville, they made total asses of themselves at the Holiday Inn Hurstbourne there.

[jlawrence01]

Originally Posted by rxpwas

One time i was checking out of a motel in Pikeville, Ky., and some jaybird in front of me also checking out, wanted his money back because a bird had crapped on his car's windshield, and was bitching out clerk who would not refund him, telling the clerk that back home in Michigan, money was refunded no questions asked for any complaint about stay whatsoever .

In general, when someone gets loud and abusive, it is time to call the local police department. It is amazing how reasonable these people get when they have to explain their complaints to a police officer.

(It is also great when the hotel manager confiscates a huge amount of alcohol from an underage party and the parents demand it back.)

[Granny Sue]

This brought back many memories of my Hotel Desk clerk days......

I love this website and what a lot of people don't realize that the desk clerks have a network of other desk clerk in the area.

Many a night a problem child would come in and we would conveniently be full and suggest another hotel. We were on the phone before they hit the exit.
I wonder sometimes how long it took them to get a room...if they ever did.

Talking about the 'ugly' Americans....I've never encountered one when I've travel abroad but then again maybe it's who I've chosen to surround myself with.

One group that stands out in my memory is a tour group from a southern country that was a royal PITA. They would urinate and deficate on the floor, leave food around rotting.
They were so bad that the maids refused to clean their rooms and the manager backed them up.
When asked why they did that their response was..."We hate Americans"
Well why did you come here then? Why did you spend ALOT of money here then? I mean these people would have all the safety deposit boxes full of rolls of $100 bills and think nothing of giving one to each of their many children every morning.

They ended up costing the hotel over 20K in damages. We sued the tour company and won. We then would refuse all bookings from this tour group.

Many other bad ones come to mind but these were the worst.

The good thing is...you might have a bunch of bad guests all day but it only takes one good one to cheer you up again.