Tips for getting through to a live body @ California EDD (receive, work)

[easycheese]

1 for english, then 1-2-0, then ss#, then maybe they hang up on you, maybe they don't. best way i found.

[FlexAA]

i just called 1800-300-5616 for CA EDD at (8:15am)
first call was the " experiencing large volume of calls'
second call "welcome"
as soon as i heard that i pressed 1 for english
then when i heard automated voice talking i did the 5 1 1 0 process
and then was on the waitlist for expected time 3 minutes

it does still work.

[MelodyC]

Originally Posted by FlexAA

i just called 1800-300-5616 for CA EDD at (8:15am)
first call was the " experiencing large volume of calls'
second call "welcome"
as soon as i heard that i pressed 1 for english
then when i heard automated voice talking i did the 5 1 1 0 process
and then was on the waitlist for expected time 3 minutes

it does still work.

Me, too. Was on hold less than 10 minutes, and they took care of my question.

[diamente]

Originally Posted by FlexAA

i just called 1800-300-5616 for CA EDD at (8:15am)
first call was the " experiencing large volume of calls'
second call "welcome"
as soon as i heard that i pressed 1 for english
then when i heard automated voice talking i did the 5 1 1 0 process
and then was on the waitlist for expected time 3 minutes

it does still work.

Thanks. It worked wonders.

[Dori_Dori]

This phone number worked perfectly and I was on hold for 6 minutes! 1-800-300-5616. However, I do not know for sure if pushing the buttons 130 after they say "Welcome to EDD" truly made a difference, you still have to choose your option and wait for them to say push the # bottom to speak to a customer rep.
I have requested a supervisor and the person who did my brother's interview was super rude as she didn't listen to the details of the information and she got everything mixed up so she rudely put in the incorrect information and he was denied benefits. When we called her back to try to explain she became hostile. Her name is "Lucille" at phone number (510) 622-1544 and boy is she rude! Poor listening skills! She was suppose to get us a supervisor with again a very unpleasant conversation and she did not...when we finally was told by her that we would get one, we got a voice mail and NEVER a phone call back! I wrote a letter and it has been over three weeks and still no response back! This system needs immense improvement!
It isn't the fact that unemployment has gone down, it is the fact that the interviewers are not always doing their jobs correctly therefore, those who lost their jobs beyond their control, can not get these deserved benefits to help them get through this these tough times in order to find new employment. They just give up when they are denied as the process is so difficult. Now we have to do an appeals...and face a judge! If only Lucille would have taken the time to listen and to do her job properly we wouldn't have to drag this on and on...

[parnulfos]

Hi All,

To get someone to talk to you, follow these steps:

1) Call 1 (800) 300-5616.
2) Choose language preferred by pressing 1 for English or 2 for Spanish.
3) Choose the option "To update your UI claim or for other information ...." by pressing 6.

A new line of options will be presented.

4) Choose "To update information in your UI claim... or to Speak with a representative" by pressing 7.
5) Choose "For all other questions" by pressing 3.
6) Enter your nine digit social security number 123456789.
7) The automated system will read back to you the number you entered.
8) If the number is correct, proceed by pressing 1, if not, press 2 and re-enter the correct number.
9) If the system is busy (i.e. all lines occupied, too many callers, etc.), the automated system will tell you the wait time. If the wait time is long, the system will give you the option to "Get a call back" by pressing 1, or to "Remain on the line" by pressing 3. Make a choice and enter the correct number.

Hope it helps,

parnulfos

[doctorsichrome]

Viet trick worked! I got a real nice person, AND she recommended I file a claim in Tx with combinged wages from MS!

[Ariadne22]

Missed call/need to speak with an interviewer? Try this:

Originally Posted by Mimi2015

EDD scheduled and a benefits legibility interview for yesterday but never called between 10 - 12. Unable to get a hold of anyone because of restricted hours I was forced to call today. Thankfully I got through to someone after 40mins who was helpful.

He gave me the direct number to call the interviewers line at (909)383-4663. After speaking with my "scheduled" interviewer, she gave me their fax number (909)383-4393 necessary documents to continue with my claim.

[carol7lynn]

Here is a number for the Orange County Adjudication Center (714)783-2401. It'd be primarily for people in SoCal.

[innousent]

This is an interviewer in Southern California, sometimes she answers, sometimes she does not, her name is Caroline: 714.676.9696. Its a direct line, hope this helps. Please post if this helps or not.