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Old 08-27-2010, 07:48 AM
 
Location: Denver, CO
1,278 posts, read 2,312,966 times
Reputation: 929

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Outsourced Call Centers Return, To U.S. Homes : NPR

Maureen Quigley-Hogan is the next generation of call center worker.

Wearing pink slippers and sitting at her desk in her home office in Virginia, she takes a call from a woman in New Jersey who has a question about her credit card bill.
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Old 08-27-2010, 08:29 AM
 
Location: Live in NY, work in CT
11,299 posts, read 18,895,695 times
Reputation: 5126
Interesting. When my wife was a customer service manager they went to this (from a "call center") in 2006, but by 2008 they sent it all to India.....
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Old 08-27-2010, 09:01 AM
 
Location: Stuck in NE GA right now
4,585 posts, read 12,367,710 times
Reputation: 6678
I know my phone company Windstream brought their call centers back to this country about 4 years ago...I was thrilled!!! Their service is still crappy but at least I can communicate with the people I do talk with.
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Old 08-27-2010, 09:09 AM
 
5,715 posts, read 15,047,952 times
Reputation: 2949
It's a beginning. AT&T and many others are still overseas.

When our exported jobs come back to our country, Americans will have income to spend again.

Everyone will benefit -- starting with local businesses.

Last edited by World Citizen; 08-27-2010 at 09:27 AM..
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Old 08-27-2010, 09:17 AM
 
2,135 posts, read 5,490,893 times
Reputation: 3146
No sh1t! I am so sick of talking to Habib and Rakmesh on the phone when I am trying to communicate with someone, just give be John or Bill please! Did anyone see 'Slumdog Millionaire' with the training classes they showed in the movie where people were learning about American culture, enough to BS with people on the phone, that was funny.
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Old 08-27-2010, 09:19 AM
 
5,715 posts, read 15,047,952 times
Reputation: 2949
Quote:
Originally Posted by YaFace View Post
No sh1t! I am so sick of talking to Habib and Rakmesh on the phone when I am trying to communicate with someone, just give be John or Bill please! Did anyone see 'Slumdog Millionaire' with the training classes they showed in the movie where people were learning about American culture, enough to BS with people on the phone, that was funny.
I bought that movie when Hollywood Video closed here. I've not watched it yet.

Now, I will watch it.
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Old 08-27-2010, 01:54 PM
 
Location: Live in NY, work in CT
11,299 posts, read 18,895,695 times
Reputation: 5126
Quote:
Originally Posted by YaFace View Post
No sh1t! I am so sick of talking to Habib and Rakmesh on the phone when I am trying to communicate with someone, just give be John or Bill please! Did anyone see 'Slumdog Millionaire' with the training classes they showed in the movie where people were learning about American culture, enough to BS with people on the phone, that was funny.
Yes, and you'll see it again with the new NBC show "Outsourced"......
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Old 08-28-2010, 07:15 AM
 
Location: North Texas
24,561 posts, read 40,296,127 times
Reputation: 28564
I agree, I'm tired of talking to Sanjay and Ravi and Anu and Girija. I work with enough Indians at the office whose accents I can't understand.
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Old 08-28-2010, 07:54 AM
 
Location: Chciago
720 posts, read 3,007,857 times
Reputation: 510
I saw previws for that new show outsourced as well. THer'es a movie with basically the exact same story line, if I'm not mistaken its called outsourced as well.

Basically a guy is being sent to India by his company to train his replacement. He refuses but his boss is kinda playing hardball wih him and is going to make sure he doesnt get his benefits if he doesnt.

Decent movie to watch, its oin netflix streaming.
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Old 08-28-2010, 09:35 AM
 
5,715 posts, read 15,047,952 times
Reputation: 2949
Quote:
Originally Posted by YaFace View Post
No sh1t! I am so sick of talking to Habib and Rakmesh on the phone when I am trying to communicate with someone, just give be John or Bill please! Did anyone see 'Slumdog Millionaire' with the training classes they showed in the movie where people were learning about American culture, enough to BS with people on the phone, that was funny.
I actually had an Indian guy (judging from his accent) ask me how old I was.... like he was flirting with me on one of these calls. Very inappropriate.
It made me angry.

He must have been looking for a green card.
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