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The place my Mom works for was recently bought out by a big corporation (it was family owned before that) and they fired half the administrative staff. Now, my mother does all the HR stuff, purchasing, invoicing, payments, vendor relations, PLUS they recently laid off the admitting person (it's a convalescent home for the elderly) so now she's doing medical records and admitting for the patients.
She's basically doing the work of 4 people and ends up putting in 60+ hours a week... and she got a whole .50 raise this year.
Don't let yourself fall into the "you're just fortunate to have a job in this economy, blah, blah" mental mantra. That is what the greed-monger corporations want you to feel like. While that may be true in some ways, being worked to death for little extra compensation or reward, is, as another poster said, a prescription for burn-out. I know, I quit a job a month ago that paid $10.00 and hours and was full-time, but was killing me mentally and physically--having a job like no longer felt "fortunate". I had worked for that company for almost 14 years. Each year brought more and more "initiatives" and "processes" laid upon us, while labor hours were slashed to the bone and benefits cut, raises frozen.
If you have experienced poor service and a noticeable decline in good service lately, be it at a bank, retail store, or restaurant, this is the reason why. People are human and can only take so much before it starts to show in their production, attitude, and they will eventually become "passive aggressive", working just hard enough to get through the work day - but there is no incentive to perform beyond that, and neither will they want to. That is what the penny pinchers at the "top" fail to realize.