UPS locations in Mason City, IA

I stopped by to drop off a package where the office was. Not realizing it was closed, I ventured to where I could hear staff who were cleaning the bay. A rep came out to see what assistance she could provide. She took the package from me so I didn't have to come back. That was great. Later that day I needed to ship some items and came back during open customer hours with just the items I needed to ship. The counter rep provided me all the tools to ship my package without delay. Come to find out the two ladies are related! Their customer service was outstanding and they went above and beyond their roles to assist an out of towner, twice in the same day and two different reps! Thank you!!

This UPS location has one gal in particular who works the counter. She's been there forever, and is Bar None, the best, most helpful, pleasant, employee that UPS probably has, nation wide. For real! I ship or received something maybe once a month or so, and am blown away by the level of service and friendliness she provides. She has such a willingness to help a customer. I've seen her run outside and carry in packages for the elderly; not even asked, she just saw the red and did it. She always manages to throw a little extra tape on my packages. Maybe that means I should take a little more care? Like wrapping presents. You can tell if a guy wrapped em or not. :). Anyway, even if UPS charged more, which they don't, having this lady there to greet me and prepare my shipments, keeps me a happy return customer for life. I have all my packages "hold for pickup" and she always finds them too I. An instant.