HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things:
1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and
2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals.
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