Pollo Tropical, 4863 Gate Pkwy, Jacksonville, FL - Restaurant inspection findings and violations



Business Info

Name: POLLO TROPICAL
Type: Permanent Food Service
Address: 4863 Gate Pkwy, Jacksonville, FL 32256
License #: 2614538
Total inspections: 12
Last inspection: 08/20/2014

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Inspection findings

Inspection Date

Type

Disposition

  • Basic - Build-up of food debris, dust or dirt on nonfood-contact surface. Mold like build up behind soda nozzles on water dispensers on soda machine in customer self service area.
  • Basic - Build-up of grease on nonfood-contact surface. On fry station, also on basket scoop hanging on fry machine, fry baskets have accumulation of black grease also.
  • Basic - Build-up of soil/debris on the floor along the walls, baseboards, cabinets and/or equipment. Trash, food debris under dry storage shelves across from office.
  • Basic - Employee beverage container on a food preparation table or over/next to clean equipment/utensils. Water bottle without a lid or a straw on prep table across from employee items hanging on wall, moved by manager. **Corrected On-Site**
  • Basic - Floor area(s) covered with standing water. Back of kitchen prep area is covered with excessive a out of water. Grayish puddle (coming from blast chiller according to manager) accumulating by drain outside of walk in cooler, large water accumulation behind blast chiller, also accumulation under tumbler. **Repeat Violation**
  • Basic - Food storage container/container lid cracked or broken. Lid for chicken soup on steam table, manager replaced lid. **Corrected On-Site** **Repeat Violation**
  • Basic - Old food stuck to clean dishware/utensils. Old grease on spatula stored on clean storage shelf by office, old grease/food accumulation around the rims of metal bins above triple sink. Knives stored in knife rack by dish machine had old food debris stuck to sides, manager removed to clean. **Repeat Violation**
  • Basic - Old labels stuck to food containers after cleaning. On containers above triple sink, on container lid for hot holding chicken soup
  • Basic - Soiled reach-in cooler gaskets. Food debris accumulation on gasket of back prep cooler.
  • Basic - Working containers of food removed from original container not identified by common name. Container of bean seasoning powder above prep per manager, manager labeled. **Corrected On-Site** **Repeat Violation**
  • High Priority - Potentially hazardous (time/temperature control for safety) food cold held at greater than 41 degrees Fahrenheit. Cut tomatoes 46° in unrefrigerated container behind front counter by reach in cooler prep top, recommended adding to Time as a Public Health Control if they are not going to keep on ice or in a cooler. shredded cheese, individual salad 60°, manager voluntarily discarded salad, moved items to different cooler.
  • High Priority - Toxic substance/chemical stored by or with single-service items. Vegetable wash, fly repellent stored above boxes of clean gloves, bag of sanitizer next to gloves on back storage shelf next to back door. Manager removed chemicals. **Corrected On-Site**
  • High Priority - Vacuum breaker missing at hose bibb. On mop sink on non chemical side of splitter.
  • Intermediate - Cold holding equipment incapable of maintaining potentially hazardous (time/temperature control for safety) food at proper temperatures. Do not store potentially hazardous (time/temperature control for safety) food in this unit until the unit is capable of maintaining foods at 41 degrees Fahrenheit or colder. Reach in cooler next to fryer across from cook line reading ambient 60°, TCS food above 41°
  • Intermediate - Handwash sink not accessible for employee use due to items stored in the sink. 2 green dish scrubbers in hand sink directly across from dish machine, removed by manager. **Corrected On-Site**
  • Intermediate - Person in charge unable to answer basic Food Code questions pertaining to safe operation of establishment. Manager originally thought dish machine was using a quaternary sanitizer to sanitize dishes, instructed him that there was no sanitizer attached and it was probably heat dish machine since the rinse was above 180°.
  • Intermediate - Proof of required state approved employee training not available for some employees. To order approved program food safety material, call DBPR's contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Manager cannot show food handler training for majority of employees at establishment, can only show 2.
08/20/2014Routine - FoodInspection Completed - No Further Action
  • Basic - Equipment and utensils not properly air-dried - wet nesting. Metal bins by triple sink. **Repeat Violation** **Warning**
  • Basic - Floor area(s) covered with standing water. Throughout kitchen. **Warning**
  • Basic - Food storage container/container lid cracked or broken. Multiple containers throughout establishment. **Repeat Violation** **Warning**
4/2/2014Complaint FullCall Back - Complied
  • Basic - Accumulation of lime scale on the inside of the dishmachine. **Warning**
  • Basic - Case/container/bag of food stored on floor in walk-in cooler/freezer. Bucket of marinade for chicken. **Warning**
  • Basic - Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Ice bucket by ice machine. **Warning**
  • Basic - Cutting board has cut marks and is no longer cleanable. Large cutting board on prep area across from grill. **Warning**
  • Basic - Employee drinking from an open beverage container in a food preparation or other restricted area. Employee drink above single storage items back of kitchen. **Corrected On-Site** **Warning**
  • Basic - Employee personal items stored with or above food, clean equipment and utensils, or single-service items. Employee item stored on top of bags of rice in dry storage area. **Corrected On-Site** **Warning**
  • Basic - Equipment and utensils not properly air-dried - wet nesting. Metal bins by triple sink. **Repeat Violation** **Warning**
  • Basic - Floor area(s) covered with standing water. Throughout kitchen. **Warning**
  • Basic - Food storage container/container lid cracked or broken. Multiple containers throughout establishment. **Repeat Violation** **Warning**
  • Basic - Ice buildup in walk-in freezer. Excessive ice buildup on ceiling, floors, fan cover. **Warning**
  • Basic - In-use tongs stored on oven door handle. At grill on cook line. **Warning**
  • Basic - In-use utensil in nonpotentially hazardous (non-time/temperature control for safety) food not stored with handle above top of food within a closed container. Scoop handle sitting in garlic mixture in reach in cooler back prep area. **Corrected On-Site** **Repeat Violation** **Warning**
  • Basic - Old food stuck to clean dishware/utensils. Knife on rack and lids/containers on clean storage shelf. **Warning**
  • Basic - Utensils in poor condition. Knife on rack by dish machine has a broken blade. Manager voluntarily discarded. **Corrected On-Site** **Warning**
  • Basic - Walk-in cooler gasket torn/in disrepair. **Warning**
  • Basic - Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Behind front counter 0 ppm, corrected to 300 ppm. **Corrected On-Site** **Warning**
  • Basic - Working containers of food removed from original container not identified by common name. Containers of white powder not labeled in prep area by hand wash sink. **Warning**
  • High Priority - Cooked poultry not reaching a minimum internal temperature of 165 degrees Fahrenheit for 15 seconds. Chicken cooked to 150° removed from grill and placed in hot holding drawer. Corrected to 165°. **Corrected On-Site** **Warning**
  • High Priority - Employee failed to wash hands before putting on new set of gloves to work with food. Employee changed to new gloves and began prepping food without washing hands. **Corrected On-Site** **Warning**
  • High Priority - Potentially hazardous (time/temperature control for safety) hot held at less than 135 degrees Fahrenheit or above. Shrimp 113°, macaroni and cheese 122° on steam table chicken in hot holding drawers 120-125°, chicken sitting on grill 93-115°. Corrective action, shrimp stirred, placed Marconi and cheese in hot box to reheat, turned up hot hold drawers, chicken on grill was moved to different part of grill. **Warning**
  • High Priority - Roach activity present as evidenced by live roaches found. One live roach in office, manager killed and discarded. **Corrected On-Site** **Warning**
  • Intermediate - Accumulation of black/green mold-like substance inside the ice bin. Black substance inside of ice machine in back of kitchen, top of ice bin by drive thru window, ice chute in customer self service area. **Warning**
  • Intermediate - Employee used handwash sink as a dump sink. Multiple sinks used for dump sinks throughout establishment. **Warning**
  • Intermediate - No soap provided at handwash sink. No soap at hand wash sink used by employees in women's restroom. No paper towels by hand wash sink by ice machine. **Warning**
  • Intermediate - Spray bottle containing toxic substance not labeled. 3 spray bottles of chemical not labeled on storage shelf by back door. **Warning**
3/31/2014Complaint FullWarning Issued
  • Basic - Employee personal items stored in or above a food preparation area. Purse, sunglasses over rice prep area. **Corrected On-Site**
  • Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Bracelet on cook. **Corrected On-Site**
  • Basic - Equipment and utensils not properly air-dried - wet nesting. Metal bins in drying area.
  • Basic - Equipment in poor repair. Reach in cooler at end of cook line not able to maintain temperature control for safety (TCS) food at 41° or below. All items stored are 46-60°. Items removed by manager.
  • Basic - Food storage container/container lid cracked or broken. Plastic lids throughout.
  • Basic - In-use utensil in nonpotentially hazardous (non-time/temperature control for safety) food not stored with handle above top of food within a closed container. Scoops in salt at rear prep area. Scoop handles in rice under expedite window. **Corrected On-Site**
  • Basic - In-use utensil stored in standing water less than 135 degrees Fahrenheit. In prep area. **Corrected On-Site**
  • Basic - No conspicuously located ambient air temperature thermometer in reach-in cooler at end of cook line.
  • Basic - Old labels stuck to food containers after cleaning. Metal bins in storage area.
  • High Priority - Potentially hazardous (time/temperature control for safety) food cold held at greater than 41 degrees Fahrenheit. Pork 50° less than 2 hours. Removed and cooked immediately. Cooked chicken 50° less than 2 hours. Moved to Walk in freezer for rapid cooling. Raw chicken 46° moved to Walk in cooler for rapid cooling. Salad with lettuce, sliced tomatoes, and cooked chicken 60° after 2 days. See Stop Sale All items in Reach in cooler at end of cook line.
  • High Priority - Potentially hazardous (time/temperature control for safety) food found greater than 47 degrees Fahrenheit but less than 70 degrees Fahrenheit more than six hours. See stop sale. Salad including lettuce, cooked chicken breast, sliced tomatoes in Reach in cooler 60°.
  • High Priority - Raw animal food stored over cooked food. Raw chicken over riblets in Reach in cooler. **Corrected On-Site**
  • High Priority - Toxic substance/chemical stored by or with clean or in-use utensils. Sanitizer bucket next to bowls under prep table. **Corrected On-Site**
  • Intermediate - Accumulation of food debris/grease on food-contact surface. Food on clean ladle hanging in storage area. **Corrected On-Site**
11/19/2013Complaint FullInspection Completed - No Further Action
  • Basic - Equipment in poor repair. Salad prep reachin cooler drawer
  • High Priority - Quaternary ammonium sanitizer not at proper minimum strength for manual warewashing. Do not use equipment/utensils not properly sanitized. 0 ppm QUAT
4/22/2013Complaint FullInspection Completed - No Further Action
  • Basic - Case/container/bag of food stored on floor in walk-in cooler/freezer. Boxes of yucca walk in cooler
  • Basic - Cutting board has cut marks and is no longer cleanable. Green burned/melted **Corrected On-Site**
  • Basic - Employee personal items stored with or above food, clean equipment and utensils, or single-service items. Jacket and purse on dry storage rack with clean dishes **Corrected On-Site**
  • High Priority - Employee touched face/hair and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Touched face with gloved hand handled clean equipment **Corrected On-Site**
  • High Priority - Quaternary ammonium sanitizer not at proper minimum strength for manual warewashing. Do not use equipment/utensils not properly sanitized. 0 ppm QUAT **Corrected On-Site**
  • Intermediate - Employee has not received adequate training related to their assigned duties as evidenced by lack of general knowledge in performing their assigned duties. Dishwasher did not know how to set up 3 comp sink
2/21/2013Routine - FoodInspection Completed - No Further Action
  • Critical - Violation: 04-01-1 Cold holding equipment incapable of maintaining potentially hazardous food at proper temperatures. drawer reach in cooler under grill ambien temperature thermometer is broken
  • Violation: 10-08-1 Observed ice scoop with handle in contact with ice. at drive thru window Corrected On Site.
  • Critical - Violation: 35A-08-1 Observed live flies in kitchen.
9/13/2012Routine - FoodCall Back - Complied
  • Critical - Cold holding equipment incapable of maintaining potentially hazardous food at proper temperatures. drawer reach in cooler under grill ambien temperature thermometer is broken
  • Critical - Hand wash sink lacking proper hand drying provisions. near 3 compartment sink Corrected On Site.
  • Observed employee with no hair restraint. employee scooping sour cream with long hair Corrected On Site.
  • Observed ice scoop with handle in contact with ice. at drive thru window Corrected On Site.
  • Critical - Observed live flies in kitchen.
  • Critical - Observed potentially hazardous food cold held at greater than 41 degrees Fahrenheit. raw chicken, drawer reach in cooler, 46'F - 48'F corrective action moved to walkin cooler
9/5/2012Routine - FoodWarning Issued
  • In-use utensil for nonpotentially hazardous food not stored in a clean, protected location. multiple tongs on hanging on bar on sides of grill
  • Critical - Observed employee eating in a food preparation or other restricted area. employee drinks inside reach in cooler with facility products
  • Critical - Observed food employee wearing jewelry other than a plain ring on their hands/arms while preparing food. watch and bracelet Corrected On Site.
  • Critical - Observed improper use of bowl/plastic food container or other container with no handle used to dispense ready-to-eat food. corn salsa mixture Corrected On Site.
  • Critical - Observed live flies in kitchen.
  • Observed nonfood-contact equipment in poor repair door handle on hot hold unit near grill
  • Critical - Observed potentially hazardous food cold held at greater than 41 degrees Fahrenheit. salmon, drawer reach in cooler, 45-47'F Corrected On Site. voluntarily discarded
  • Observed single-service items stored on floor. multiple boxes in dry storage Corrected On Site.
4/9/2012Routine - FoodInspection Completed - No Further Action
  • Equipment and utensils not properly air-dried.
  • Critical - Handwash sink not accessible for employee use at all times. Cart in front of handsink by ice machine. Corrected On Site.
  • Observed personal care item stored with food. Coat Corrected On Site.
  • Observed single-service articles stored without protection from contamination. Dry storage
  • Critical - Vacuum breaker mising at hose bibb. Splitter at mop sink.
  • Critical - Working containers of food removed from original container not identified by common name. Bulk containers
11/28/2011Routine - FoodInspection Completed - No Further Action
  • Critical - Hand wash sink lacking proper hand drying provisions. Corrected On Site.
  • Critical - No conspicuously located thermometer in holding unit. short reach in at prep
  • Critical - Observed interior of reach-in cooler soiled with accumulation of food residue. facing of low boys
  • Observed leaking pipe at plumbing fixture. handwash sink
  • Observed old labels stuck to food containers after cleaning.
  • Observed single-service articles improperly stored. At drive thru, not inverted
  • Critical - Observed uncovered food in holding unit/dry storage area. beans in walk in
  • Critical - Ready-to-eat, potentially hazardous food prepared on site and held more than 24 hours with not properly date marked. black beans, pinto beans in walk in cooler
  • Critical - Working containers of food removed from original container not identified by common name. bulk
1/27/2011Complaint FullInspection Completed - No Further Action
  • Critical. Observed ambient air thermometer not located in the warmest part of the holding unit.
  • Critical. Metered faucets in restrooms not set to stay on 15 consecutive seconds.
11/12/2010Food-Licensing InspectionInspection Completed - No Further Action

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