Looking for inexpensive but decent helpdesk software (monitor, work, Word)
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Do you use helpdesk software? If so, what is it? We're looking at getting something new but they're really expensive. Does anyone know of something we can buy that's reasonably priced but decent?
We're currently using ReadyDesk and it's a nightmare.
TrackIT, Magic, ReadyDesk are the three "smaller" products I've seen used in environments I've been in. And none has ever been as good as Remedy. But Remedy isn't exactly turnkey out of the box nor cheap. I guess you do get what you pay for.
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