Quote:
Originally Posted by GiGi603
Hmmm, surprised they gave you the name. Confidentialty would prevent that.
Terms and conditions as posted under the gift card:
A Southwest gift card is not replaceable if lost, stolen, or destroyed.
^ https://www.southwest.com/html/air/p...onditions.html
I get your frustration. I am always leery of gift cards. Not sure how you could "win" in small court claims if the conditions are posted when you or someone purchases the gift card.
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Not against Southwest but you might well win in a suit against the person who used the card.
I wonder if maybe the sister purchased this gift card from a 3rd party and was scammed. A scammer could be selling empty $500 gift cards for $250 to people eager for a deal then spoofing an email that appears to come from Southwest to make it look legitimate.
Just don't do gift cards. The sister could have just purchased points to be allocated to his account or given him cash. There needs to be a way for a gift card recipient to convert it as a credit allocated to their account.
Since Southwest doesn't have change fees I wonder if one way to protect yourself as a recipient is to immediately book a $500 flight as far in the future as you can, then change it when you have a flight you really want to take.