Area's 5 worst restaurants (Scranton, Dunmore, Dickson City: prices, moving to, foods)

[scrantonluna]

I have been to both, and there is a difference. I also do not think I need to be a manager to know bad management. As the CUSTOMER I think I would be the final judge, wouldn't you? The Bennigans in WB had a better wait staff, the food was hotter, the beer was colder, and the manager even spoke with us personally for a while. These are the things that make THE difference when it comes to chain restaurants. I only went to the one in Clarks Summit because of my good experiences at the one in WB, but I left less than satisfied. I don't think I will eat there again, but I will certainly be back at the one in WB.

[NYRangers 2008]

Originally Posted by hiddenxtears

Below par? Par for you can be different from others. Applebee's and Bennigan's are chain restaurants - not five star dining establishments.

I meant below par from other chain restaurants like Ruby Tuesday or TGI Fridays.

[hiddenxtears]

Originally Posted by scrantonluna

I have been to both, and there is a difference. I also do not think I need to be a manager to know bad management. As the CUSTOMER I think I would be the final judge, wouldn't you? The Bennigans in WB had a better wait staff, the food was hotter, the beer was colder, and the manager even spoke with us personally for a while. These are the things that make THE difference when it comes to chain restaurants. I only went to the one in Clarks Summit because of my good experiences at the one in WB, but I left less than satisfied. I don't think I will eat there again, but I will certainly be back at the one in WB.

See here is the thing - I have visited many restaurants throughout Dickson City, Clarks Summit, Scranton and Wilkes-Barre, and at least once in each restaurant I have had a poor experience. This doesn't make me not want to ever go back; you just remember the bad about them. I just think that there are too many people in this area that want things for free, no matter where I am, there is someone complaining about their food, or it's too cold in here, or any other excuse to get free food. Also, cold food isn't the servers fault - they are not cooking it, and usually when it comes out very hot - that means the cooks used a microwave to cook your food.

Once again, when a manager can come and talk with the table, it usually means they have enough staffing and have the time to do that, but when a restaurant has only two managers working 70 hours plus, doing the workload of four managers, there is no time. Honestly, when I go out to eat, I don’t want a manager standing around the table talking with me, and I have never once been visited by a manager at ANY restaurant in the areas that I visited with the exception of Red Lobster.

Also, when you say friendlier staffing at certain places, how can you judge that off of one server and one host that was interacting with you? You may have experienced a server having a bad day, they are human too.

Just imagine yourself in their shoes for a day, I had worked in the restaurant industry for over 6 years through college. It can be very stressful for everyone and most people don't know that because they have never worked in that industry. It was always nice to get a customer though, who had a daughter, son or relative who worked in the industry, and understood that it wasn't always the servers fault. Once again remember, they're human too.

[mgb]

I wonder how many people really like the manager interrupting their meal to ask how things are going--I'd rather only talk to the manager if something really needs to be addressed. As for the staff, my hat's off to anybody who has to deal with the public today.

[hiddenxtears]

Originally Posted by mgb

I wonder how many people really like the manager interrupting their meal to ask how things are going--I'd rather only talk to the manager if something really needs to be addressed. As for the staff, my hat's off to anybody who has to deal with the public today.

AMEN! That is exactly what I have to say here, the general public today just wants something for free and will do anything to get it that way. They do those secret shoppers in restaurants now, and guest complaints are always happening, which just cause more problems. I know a 45 year old woman (who was a server) who was actually FIRED from a restaurant because she had spilled a small amount of beer on a womans coat when the beer fell off the tray. The woman filed a complaint with that restaurant and said she wanted the woman fired because she didn't give her the food for free or offer to get her coat dry cleaned! People like that should just stay home and cause less problems for others.

Come on people, get serious here, would you want to be fired from a job because of a simple mistake? Just because they are servers in a restaurant doesn't mean they don't have a family to support. GET REAL!

[scrantonluna]

Originally Posted by hiddenxtears

See here is the thing - I have visited many restaurants throughout Dickson City, Clarks Summit, Scranton and Wilkes-Barre, and at least once in each restaurant I have had a poor experience. This doesn't make me not want to ever go back; you just remember the bad about them. I just think that there are too many people in this area that want things for free, no matter where I am, there is someone complaining about their food, or it's too cold in here, or any other excuse to get free food. Also, cold food isn't the servers fault - they are not cooking it, and usually when it comes out very hot - that means the cooks used a microwave to cook your food.

Once again, when a manager can come and talk with the table, it usually means they have enough staffing and have the time to do that, but when a restaurant has only two managers working 70 hours plus, doing the workload of four managers, there is no time. Honestly, when I go out to eat, I don’t want a manager standing around the table talking with me, and I have never once been visited by a manager at ANY restaurant in the areas that I visited with the exception of Red Lobster.

Also, when you say friendlier staffing at certain places, how can you judge that off of one server and one host that was interacting with you? You may have experienced a server having a bad day, they are human too.

Just imagine yourself in their shoes for a day, I had worked in the restaurant industry for over 6 years through college. It can be very stressful for everyone and most people don't know that because they have never worked in that industry. It was always nice to get a customer though, who had a daughter, son or relative who worked in the industry, and understood that it wasn't always the servers fault. Once again remember, they're human too.

You're not really listening. The hardships of the restaurant industry are everywhere, so what does it matter? I'm telling you that out of probably a dozen or more meals at one restaurant, I was never even remotely disappointed. Now, it is true I only visited the other on one occasion, but I was less than satisfied, and after reading other complaints here, I agree. I don't go out to eat to support people's families, I go because I want a good meal. I'm telling you that from what I want most in a restaurant, one hit all the marks while the other fell flat on it's face. And this is for, undoubtedly, a NUMBER of reasons, none of which I care about. I liked one and I will repay that service with repeat visits. I did not like the other, and will most likely not return. This is the SERVICE industry, isn't it? Bad service means bad business. I DO NOT and SHOULD NOT expect warm beer, cold food, or lousy service. Do I make a big deal about it? No, but I pay my check and don't return.

As for the manager coming out to speak with us, there was a problem with our order (I think they were out of a particular item), so the manager brought out a nacho platter to smooth things over and WE engaged him in conversation for a few minutes. He even extended the drink special to whatever we wanted to order due to the mix up. So here you have it, no one is perfect, but they handled it the right way and we were all more than satisfied.

[hiddenxtears]

Originally Posted by scrantonluna

You're not really listening. The hardships of the restaurant industry are everywhere, so what does it matter? I'm telling you that out of probably a dozen or more meals at one restaurant, I was never even remotely disappointed. Now, it is true I only visited the other on one occasion, but I was less than satisfied, and after reading other complaints here, I agree. I don't go out to eat to support people's families, I go because I want a good meal. I'm telling you that from what I want most in a restaurant, one hit all the marks while the other fell flat on it's face. And this is for, undoubtedly, a NUMBER of reasons, none of which I care about. I liked one and I will repay that service with repeat visits. I did not like the other, and will most likely not return. This is the SERVICE industry, isn't it? Bad service means bad business. I DO NOT and SHOULD NOT expect warm beer, cold food, or lousy service. Do I make a big deal about it? No, but I pay my check and don't return.

As for the manager coming out to speak with us, there was a problem with our order (I think they were out of a particular item), so the manager brought out a nacho platter to smooth things over and WE engaged him in conversation for a few minutes. He even extended the drink special to whatever we wanted to order due to the mix up. So here you have it, no one is perfect, but they handled it the right way and we were all more than satisfied.

You are right, I am not listening. To be honest, I could actually care less what you have to say on here, I am just making a statement. I didn't say that you go out to support families did I? NO, but I was making a general statement about the restaurant industry - people go out because they want something for free, and they complain and get it because the customer is always right.

[scrantonluna]

Sorry, I thought we were on a discussion board, not a statement board.

[Georgia to Northeast PA]

How about the best 5 we are moving to the area this summer? We are going house hunting in Scranton/Dunmore/Cark Summit areas the first week of April and would love to try some of the locals favorites.

[hiddenxtears]

Originally Posted by scrantonluna

Sorry, I thought we were on a discussion board, not a statement board.

OH! My bad, next time I will have to remember that one, Thanks Mom!

I will only make discussion posts from now on . .