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Genuine question... how are approvals handled where you're at? It may not be the official means for approval, but it gets the ball rolling in many of the places I've been at.
Can you give me an example of a situation that uses email as a paper trail?
Email puts requests, assignments, details, and orders into writing, and keeps a record of them. This as opposed to just telling someone in person, where if there's ever any question or discrepancy, it can turn into a "your word vs. my word" type issue.
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One tip an senior employee told me was email the person you're waiting up on, and CC all the rest of the people involved... coworkers on that project, your and that person's direct manager/lead... this shows that you've completed your part of any task or deliverable and that you're waiting on the efforts on someone else. They're also time/date stamped to show that you've done so in a timely manner.
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A suggestion on C-D in response to a poster who claimed his supervisor always "reneg" or otherwise give incorrect instructions was to commit those requests to writing (if not email, then some other means). That way, if that user's supervisor gets in his face about doing something wrong, he can just bring up that document/email and point out to say "nope, you specified these parameters/dates/budget/whatever"
Genuine question... how are approvals handled where you're at? It may not be the official means for approval, but it gets the ball rolling in many of the places I've been at.
Depends on the context. If it's a resource related request, it goes through an HR or Facilities system. If it's a project related request, it goes through a project management/tracking system. That way there are dashboards for everyone involved to keep track and know when they need to act... rather than stuff getting lost in email.
Um, most court systems use email for receipt of court documents. It’s official these days, whether you like it or not. If you file something through a court system, it will then go to the recipients’ email addresses. It doesn’t go via SMS or some other instant message document. If a judge needs to email parties, he or she does not send an SMS or instant message document.
There is a senior manager at work who consistently ignores people's emails and other attempts to reach out to him. It's not that there's a delay in his response, he simply doesn't respond at all. His approval is required on many matters that affect multiple departments throughout the company, and he will ignore even urgent requests. He also tries to then "pass the buck" by calling others out on some minor mistake they made, presumably to distract from the focus of his own bad behavior.
He is a busy person, but not so much busier than anyone else at his level, and no one else behaves like this. I also don't think he's clueless, I think he knows exactly what he's doing. I get the sense that he enjoys having people chase him around for his approval on something, acting like he's so "above" them that they're not even worth acknowledging.
I also can't imagine that someone at his level behaving like this will last very long. Beyond the rudeness, his behavior is simply bad for the business.
Has anyone ever dealt with someone like this or seen this kind of behavior in the workplace? Do you just let this type of person dig their own grave?
Talk to him one on one. Be very polite and let him know he needs to answer his emails. If you don't want to talk to him one on one, then report him to his boss and let him handle it. If you don't want to talk to him or report him to his boss, the only thing left to do is simply accept the fact he doesn't answer his emails and learn to live with it and don't complain about it.
Do you have a reason to email him? That would be odd.
So basically his behavior doesn't have any immediate impact on you and perhaps people are just gossiping to you about him. How do you even know the content of these oh-so-urgent emails?
It sounds like your company needs a quality management PROCESS if ONE PERSON is capable of essentially bringing all business to a halt - the way you describe it.
OR he's just getting a crap-ton of bogus nonsense emails trying to work AROUND an existing process.
Do you have a reason to email him? That would be odd.
So basically his behavior doesn't have any immediate impact on you and perhaps people are just gossiping to you about him. How do you even know the content of these oh-so-urgent emails?
It sounds like your company needs a quality management PROCESS if ONE PERSON is capable of essentially bringing all business to a halt - the way you describe it.
OR he's just getting a crap-ton of bogus nonsense emails trying to work AROUND an existing process.
I don't have a problem believing the OP because we have the same issues where I work (as noted up thread). And yes, often one person can bollox things up if they have approval authority that you have to go through. If you haven't lived it, count your blessings.
Do you have a reason to email him? That would be odd.
So basically his behavior doesn't have any immediate impact on you and perhaps people are just gossiping to you about him. How do you even know the content of these oh-so-urgent emails?
It sounds like your company needs a quality management PROCESS if ONE PERSON is capable of essentially bringing all business to a halt - the way you describe it.
OR he's just getting a crap-ton of bogus nonsense emails trying to work AROUND an existing process.
Read my post above. I do have a reason to email him and it isn't odd at all that I have to email him to obtain approvals. You've assumed a whole scenario that isn't actually happening.
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