Dunkin Donuts locations in Tucson, AZ

The service is usually good. Today I had to deal with the manager named Jackie. She was absolutely rude. I went in there and I was charged $18.66 for a 4.69 drink. Not my fault. I will have to go back there in order to get my money back. This puts me in a bind as it was a treat for myself for going through a rough time. When calling Jackie she had no emotion and she would not give me my money or the owner or anybody higher than her names. So unfortunate, because it's such a busy place. So now she is screwing me over by having to spend more money to go back there and get my money back.