There is always friendly, professional staff any time I am there. Great service. They seem to remember the customers' names and regular orders; I don't buy too often, but it's nice hearing them call someone by name in line and ask if they want their regular order. Old fashioned customer service values are impressive. If I have a question or am placing a big order, the staff is helpful and accommodating. I've been a happy customer for over 8 years. I recommend calling ahead if you're ordering a box of coffee; it'll take about fifteen minutes; that way you don't have to wait for your fresh brew. Download the app on your phone and you'll earn free coffee and goodies; plus you'll get discounts during holidays or other special promotions. Not a lot of place to plug in your computer or other devices, but wifi service if you come in with your stuff powered up already.
Would you recommend Starbucks - Monocacy to others? Yes