UPS locations in Livonia, MI

Going through this location has been the worse business experience for me EVER!!! I have taken 3 consecutive days off of work waiting on several packages that were supposed to come. I live in an apartment complex and the buzzer system works just fine. I continuously tried to buzz the driver in on his attempts to deliver my package and instead he continues to leave an InfoNotice and not deliver. One of my packages were returned to the sender because he failed to deliver. I don't understand why it would not be left at the facility for meto at least come pick up. I even ran to the parking lot attempting to catch him and he watched me as he pulled away. I will never use this service for as long as I live in this area!!! Very unprofessional. (The representative Sherll who called me back after talking to customer service was very rude as well)