Karen
Added on Mar 6, 2017 4:23 PM
Visited on Feb 15, 2017 4:47 PM
purchased a new IPhone 7, swapped my Samsung Mini to a 2nd number. Told the salesman I rarely use our phones because I have a work phone so I want the cheapest deal. He led me to believe the "deal included Hum by Verizon", told him I have the Allstate drive safe plugged into my car so I wouldn't use that..he said "well keep it just in case" then I had to talk to cust svc because my old phone was showing as stolen, while I'm on the phone with cust svc he loads the Hum Ap. Everything gets set up, I sign off and leave. When I look at my bill I see where it's Extra for Hum and it's a 2yr agreement-when I complained to Verizon I was told I can't get out of it because I signed off. I was totally tricked into getting the Hum by Verizon - I'm guessing he gets a bonus based on sales. Very disappointed! I can't even call the store to tell the manager, it just goes to Verizon cust svc. The salesperson was MANSUR - don't remember his 1st name but I remember his face and will never deal with him again and have told everyone I know the same thing. BTW I used the Ap and the place I went to the owner had no idea what Hum was - it was embarrassing and totally useless to me.
Would you recommend Verizon Wireless West Omaha to others? No