Wendy's locations in Mahoning County, OH (Austintown, Youngstown, Boardman, Canfield, Poland)

We should have known better. We have had such poor service here, but, we were on our way to a track meet and needed a quick sandwich. Quick is not the adverb I would use in describing the Wendy's on Raccoon and Mahoning. No one seems to know what they are doing and a simple order takes at a minimum of fifteen min. or longer. Fries are Luke warm and sandwiches sloppily constructed. Are there really that many poor employees or just poor training and management?

For the last few times including this evening, 8/6/14, the food cold, and the fry's no longer the fries you advertise. They are old, soft, dark as in burned, not cut friends (homemade) as you list it and at times, having to wait almost fifteen minutes for a small order of a sandwich, fries, and a value chicken order, plus your people do not provide a receipt with the order as I have ordered the last 3 or 4 times. I think they knew the order wasn't up to par cause it was god aweful. You do need to evaluate your night crew from 4 to close because It's become the worse in the past 2 months now.

Just trying make it as it used to be, fresh, warm and not stale. I only write to you on these issue's.