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It started a decade ago when the new chairman decided not to invest in the stores. Nobody wants to shop at a rundown place so they stopped coming. And the merchandise was targeted to your grandmother.
It seems like I even buy my groceries via Amazon these days...
09-15-2016, 07:17 PM
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Quote:
Originally Posted by pvande55
It started a decade ago when the new chairman decided not to invest in the stores. Nobody wants to shop at a rundown place so they stopped coming. And the merchandise was targeted to your grandmother.
This.
Merchandise that looks like it's straight out of 1995 stuffed in stores that look like they haven't been updated or cleaned since around the same time. Of course people stop going. Then there's less staff so even the people who want outdated crap from outdated stores get upset with the lack of service and they stop going too.
Last time I went to K-Mart, while I was next in line at the checkout, my cashier decided to have a personal conversation with another employee for approx 2-3 minutes. It was some teen stuff about hanging out with people and what they did the prior weekend. The cashier held up the line while they spoke loudly, as if the customers in line didn't exist. Also there wa a sale item that didn't ring up properly on prior visits and the workers didn't seem to care and just said "I don't know" and continued on as if that's the final answer.
It started a decade ago when the new chairman decided not to invest in the stores. Nobody wants to shop at a rundown place so they stopped coming. And the merchandise was targeted to your grandmother.
Eddie Lampert was the worst thing to happen to Sears/Kmart. The Sears/Kmart merger didn't help.
I love the Sears at the mall near my house. It's still looking good and has product, and I believe is one of the few profitable ones. I love the appliance section, because it's three times as big as Home Depot, Lowes, or Best Buy, and they have guys in there that can actually answer questions. Just trying finding anyone at our Home Depot. I also like the kids' clothing and Lands End department. I so wish Sears would get its act together. It used to be a place where you could get good quality merchandise as a reasonable price, and now it doesn't seem to know what it is. They are apparently ruining their own products, competing with themselves online, and letting their stores deteriorate. I hope they pull through. I would hate to lose ours.
Merchandise that looks like it's straight out of 1995 stuffed in stores that look like they haven't been updated or cleaned since around the same time. Of course people stop going. Then there's less staff so even the people who want outdated crap from outdated stores get upset with the lack of service and they stop going too.
Dockers business trousers(straight or pleats), Stafford short sleeve business shirts, Docker or any plain toe Oxfords. I wore that then. I wear it now.
Merchandise that looks like it's straight out of 1995 stuffed in stores that look like they haven't been updated or cleaned since around the same time. Of course people stop going. Then there's less staff so even the people who want outdated crap from outdated stores get upset with the lack of service and they stop going too.
This pretty much sums it up. If you stop investing in your stores and product then people will stop coming. Every decent retailer knows it has to reinvent itself, its store design, and its brand strategy every 7 years or so to remain relevant. I don't think Sears/Kmart has done so in over 2 decades. Sears/Kmart is basically a real estate company now, as the only way they make any money is through the shuttering of stores and then the subsequent sale of the real estate on which they sat. It's been a long, slow, painful death for once great (or at least iconic in the case of Kmart) American retailers.
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