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The food is passable. The service varies from passable to lousy. I know a coworker who went there 2 weekends ago and said later that he wouldn't go back if you paid him. The same weekend, we went and had decent (not excellent) service.
It's a great concept, and well managed it would be very popular, but they don't know how to train (or keep, I guess) good wait staff and if you just want average pub food, there are a million other, more interesting locations (Fox & Hound in Ballantyne springs to mind).
I find the food ok but the service is indeed spotty. I only go because me and our friends have the restaurant.com coupons, which make the meal cheap.
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