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To answer your original question, I don't think there are any "rules" per se, but you should talk to the manager if you're not happy with the way they cut the cheese.
I agree with the comment to ask to see the cut....before you purchase it. It might help to tell them that you have been unhappy with cuts that seem to have too much of the rind and that you want to inspect the cut before your purchase it.
I wouldn't be quick to blame the inexperienced help......this problem may reflect a management directive.
There are many traditional ways of cutting down a large wheel of cheese to maximize the cheese to rind ratio. The easiest way os to cut wedges, then truncate the wedge by cutting in half width-wise. None of them involve cutting a strip parallel to the rind so you make 13.99/lb. for a big chunk of rind with a useless strip of hard cheese.
Those cheesemongers should be fired. At best they are untrained, at worst they are deceptive.
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