Bpu (home, bill, company)

[Dawter]

I posted this in "Kansas" and I think I should have posted it here. Sorry

The other day I came home from work and started the dishwasher. I ran hot water from the faucet first to be sure hot water was going into the dishwasher. I went about doing other things. After a bit I smelled something burning. I wasn't cooking anything. The smell led to the dishwasher. It was in its cycle of drying the dishes. I shut it off.
I started to fix supper. When I turned on the faucet the pressure was so low I knew something was wrong.
I called the water company and left a message. A lady called me right back and told me they were working on the lines. I told her it would have been nice to be notified and she said it was an emergency.
Okay, I understand that.
The heating element is now damaged and all it does is produce a burning smell. I have read that there always needs to be water in the bottom of the dishwasher as that's how the heating element works to dry the dishes.

I realize in an emergency situation the water has to be shut off NOW.
Having said that- is it so difficult or time-consuming for KCBPU to send out a text or email alerting us that the water has been shut off?
When I checked the water prior to running my dishwasher I had water. Had I known they were going to shut it off or had shut it off I would have shut off my dishwasher.

In this day and age of texting and sending alerts quickly I'd think they could oblige us in that way.
Of my utility bill $50 goes to who-knows-what and the rest is paying for what I have used.
I have sent KCBPU an email asking if they could alert those who want to be alerted but I haven't heard back from them.

Do I have a legitimate complaint?
Who is liable to fix my dishwasher?