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Old 07-11-2014, 05:55 AM
 
Location: RTP area, NC
1,277 posts, read 3,547,262 times
Reputation: 962

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Rental bill looked like: $52 bill, water was $14 and sewer was $27 and rest were the fees (service fee, trash admin fee, another random water fee). If you cut your water, then you cut your sewer too...

Home bill (Cary) looks like: total $75 - water base charge ($3), Sewer base charge ($3), water usage ($15), sewer usage ($39), garbage $15.

I have two teens so water (daily showers) usage fairly high. plus the "instant hot water" doesn't help since we never run out of hot water. But it sure is nice! I often holler to GET OUT when I hear it going on a bit too long. even to myself!
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Old 07-11-2014, 07:09 AM
 
Location: Raleigh, NC
5,877 posts, read 6,944,341 times
Reputation: 10282
Quote:
Originally Posted by jmcstef View Post
Test your water regularly, regardless of where you receive it.
Cary issues an annual report on water testing
http://waterreport.townofcary.org/An...Report2013.pdf
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Old 07-11-2014, 07:17 AM
 
756 posts, read 836,054 times
Reputation: 1188
Start watching your water meter and write down the beginning usage and end usage every single day.

We rented at a large complex in Cary 2010- 2011 and this is what happened to us:

The water/sewer bills were outrageous and made no sense: a family of 3 would have had to be totally submerged in water 24 hrs a day AND we would have been paying for the outside watering of the whole complex, for any these bills to make sense. It was bad..

We started at the beginning and had our apartment checked, checked and rechecked for leaks. They checked our place out top to bottom, several times. Nothing at all leaking... Finally, after getting to know the maintenance guys (they are great btw) they told us a secret: the water company the complex had to use, routinely overcharged people. Period. They knew it, management knew it, but it kept happening. Nobody lived there long enough to do anything, or they thought it too much of a hassle to fight it. And, since no one bothered to bring them direct proof with their complaints, there was nothing the management could do.

Challenge accepted! The guys showed us where the inside water meter was, at the hot water tank, and we kept a log of the readings every single day. It probably took a whole 35 seconds...
When the bill came none of the numbers matched up of course. We kept a copy of the bill and took the original to the rental office along with a copy of our own record of usage, right to the manager. She took it up with the water company directly. Every month we got a nice juicy adjustment!

It wasn't the ideal solution obviously as it appears the company is still up to their tricks, but it was worth it to us fight it- they really ticked us off :-) but you've got to have the proof... and make the time. It probably won't stop the water company but you will feel better and get your adjustment.

Hang in there!
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Old 07-11-2014, 07:30 AM
 
2,253 posts, read 2,520,575 times
Reputation: 1526
Quote:
Originally Posted by mamasplace View Post
Start watching your water meter and write down the beginning usage and end usage every single day.

We rented at a large complex in Cary 2010- 2011 and this is what happened to us:

The water/sewer bills were outrageous and made no sense: a family of 3 would have had to be totally submerged in water 24 hrs a day AND we would have been paying for the outside watering of the whole complex, for any these bills to make sense. It was bad..

We started at the beginning and had our apartment checked, checked and rechecked for leaks. They checked our place out top to bottom, several times. Nothing at all leaking... Finally, after getting to know the maintenance guys (they are great btw) they told us a secret: the water company the complex had to use, routinely overcharged people. Period. They knew it, management knew it, but it kept happening. Nobody lived there long enough to do anything, or they thought it too much of a hassle to fight it. And, since no one bothered to bring them direct proof with their complaints, there was nothing the management could do.

Challenge accepted! The guys showed us where the inside water meter was, at the hot water tank, and we kept a log of the readings every single day. It probably took a whole 35 seconds...
When the bill came none of the numbers matched up of course. We kept a copy of the bill and took the original to the rental office along with a copy of our own record of usage, right to the manager. She took it up with the water company directly. Every month we got a nice juicy adjustment!

It wasn't the ideal solution obviously as it appears the company is still up to their tricks, but it was worth it to us fight it- they really ticked us off :-) but you've got to have the proof... and make the time. It probably won't stop the water company but you will feel better and get your adjustment.

Hang in there!
Oh I am SO doing this!!! Going to check the hot water heater now. Thank you!
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Old 07-11-2014, 07:50 AM
 
1,501 posts, read 1,726,440 times
Reputation: 1444
Quote:
Originally Posted by local2rtp View Post
Not adding up@$67 for 421 gallons. Cary charges about $4 for 1000 gallons of fresh water and about $9 for 1000 gallons of sewer water (at the lowest tier). Maybe you have a one time set up or some fee or a service charge by the apt.
I wonder if that was actually 421 "units" of usage, where each unit is actually 5 or 10 gallons. Unless the OP was out of town for most of the month, 421 gallons is improbably low - only 7 gallons per person per day. That's only two flushes of a low-flow toilet and a snappy two minute shower.
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Old 07-11-2014, 08:45 AM
 
2,253 posts, read 2,520,575 times
Reputation: 1526
Quote:
Originally Posted by bcattwood View Post
I wonder if that was actually 421 "units" of usage, where each unit is actually 5 or 10 gallons. Unless the OP was out of town for most of the month, 421 gallons is improbably low - only 7 gallons per person per day. That's only two flushes of a low-flow toilet and a snappy two minute shower.
Quoting directly from my bill:

SWR:
Start read: 20639
End read: 21060
Usage: 421
Units: TNGA
Rate: .091

WTR:
Start read: 20639
End read: 21060
Usage: 421
Units: TNGA
Rate: .0408

I WFH, so I am home all day. DH is home most of the day.
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Old 07-11-2014, 09:31 AM
 
Location: Chapel Hill, NC, formerly NoVA and Phila
9,777 posts, read 15,781,748 times
Reputation: 10886
Our water bill here in Chapel Hill is almost consistently $70 per month. We are a family of 5. I just looked up our bill and it says that we use 4 units per month for water ($1.06 per day) and 4 units per month for sewer ($1.22 per day). We don't water our tiny lawn or wash our cars, and we have a rain barrel to use to water our garden.
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Old 07-11-2014, 09:03 PM
 
49 posts, read 80,990 times
Reputation: 30
Quote:
Originally Posted by RecentlyMoved View Post
Quoting directly from my bill:

SWR:
Start read: 20639
End read: 21060
Usage: 421
Units: TNGA
Rate: .091

WTR:
Start read: 20639
End read: 21060
Usage: 421
Units: TNGA
Rate: .0408

I WFH, so I am home all day. DH is home most of the day.
Are you sure it's not in cubic feet? That is around 3150 gallons which would cost $31.50 @ $0.01/gal + $25 for trash + $10 for something else they are charging you = $67

I find it very hard to believe that you're only using 421 gallons in a month.
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Old 07-11-2014, 09:09 PM
 
9,848 posts, read 30,277,957 times
Reputation: 10516
Interesting that some people think paying 1 cent per gallon is too much.
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Old 07-12-2014, 05:44 AM
 
621 posts, read 981,923 times
Reputation: 616
Quote:
Originally Posted by RecentlyMoved View Post
Quoting directly from my bill:

SWR:
Start read: 20639
End read: 21060
Usage: 421
Units: TNGA
Rate: .091

WTR:
Start read: 20639
End read: 21060
Usage: 421
Units: TNGA
Rate: .0408

I WFH, so I am home all day. DH is home most of the day.
For SWR, a rate of $0.091 per gallon means $91 per 1000 gallons (Cary charges 10% of that).
For WTR, a rate of $0.0408 per gallon means $40.80 per 1000 gallons (Cary charges ~10% of that).

At $67 for 421 gallons, your apartment/ water management company is into a major ripoff. A Cary water bill for 421 gallons would come to:

WTR.......... $1.52 (@$3.60 per 1000 gallons)
WTR Base.. $3.07
SWR.......... $3.83 (@$9.10 per 1000 gallons)
SWR Base.. $3.07
--------------------
Total:....... $11.49

A whopping difference between a Cary bill and what you are being charged.
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