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Old 08-27-2007, 06:03 PM
 
4,357 posts, read 6,538,322 times
Reputation: 4530

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I usually try to avoid the automated check-outs at Walmart for three reasons. For one I want to support labor and I realize that Walmart is try to eliminate more and more people. Secondly, they offer no benefit for scanning all my items, bagging, and the payment process. I like to shop early in the morning and it seems Walmart is providing less and less cashiers until this week there were none. The automated check-outs were the only option. The third reason is these automated units sometimes count items I didn’t buy. Today among my items were lemons and the scanner also charge me for onions of which I did not buy. I have also found items with two bar codes on them. The scanner reads both labels. I have also been charged for items I did not buy. When I bring this matter to their attention they tell me I am responsible because I scanned the items, I now limit myself to about ten items and I always check my register tape before I leave the store. If you use these automated check-outs I suggest you do the same.
Don
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Old 08-28-2007, 11:59 AM
 
Location: The Big D
14,874 posts, read 37,682,425 times
Reputation: 5787
I do not shop at Walmart and have not stepped foot in one in years but there are other scams they do on a regular basis even on the manned check-out lanes. Watch how much your items ring up. There are MANY times they have something marked for say .10cents lower on the shelf but will ring up higher at check-out. Most people will let it slide if they have fussed about in the past because they are such a pain in the rear to deal with and the cashier can not change it. If they do this at least 100x a day at EVERY store that is A LOT OF MONEY! People that I know that have had this happen to them have told me how the cashier and then the manager act over it and it is really sad. The cashiers can not change a price on their register. If you find it once you have paid and still there you have to go to customer service and get a manager which takes FOREVER. The managers get tiffy w/ them and make them "prove it" and still will fuss w/ the customer that it was okay. Then IF they get a refund their signs in the store clearly say (according to my friends as I don't shop there) if they ring something up wrong you get it free. I do not know of one person that has gotten a refund nor gotten it free. Pretty pathetic and just one of the many reasons why I refuse to shop there.
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Old 08-28-2007, 12:15 PM
 
5,654 posts, read 17,469,355 times
Reputation: 3996
"10 cents lower on the shelf but will ring up higher at check-out"... this is considered serious fraud and you should report it to your town or county. At least once a year they do a TV "expose" on this around here.
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Old 08-28-2007, 12:25 PM
 
Location: My heart is in Wyoming, my body is soon to follow.....
745 posts, read 3,701,350 times
Reputation: 306
I thank my lucky stars for the self check out lanes. They have such a terrible time getting anyone to work at Wal-mart here that you end up standing in line for over 30 minutes to check out with a checker.

As far as the double bar codes, the machines only read one of the bar codes, you need to know which one to cover up with your hand(just like the checkers do) if you're going to check out yourself. This just backs up my idea to have everyone pass a test and obtain some kind of card that you have to scan in order to be able to use the self check out machines. The lines would move a lot faster if people that don't know what they're doing would just use the checker's lanes instead.
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Old 08-28-2007, 07:29 PM
 
134 posts, read 345,390 times
Reputation: 140
Quote:
Originally Posted by Earniefan View Post
I thank my lucky stars for the self check out lanes. They have such a terrible time getting anyone to work at Wal-mart here that you end up standing in line for over 30 minutes to check out with a checker.

As far as the double bar codes, the machines only read one of the bar codes, you need to know which one to cover up with your hand(just like the checkers do) if you're going to check out yourself. This just backs up my idea to have everyone pass a test and obtain some kind of card that you have to scan in order to be able to use the self check out machines. The lines would move a lot faster if people that don't know what they're doing would just use the checker's lanes instead.
I agree totally with this post. I can't tell you how many times, I have waited at least 15 minutes on someone in front of me who doesn't know how to use the self check, and then ends up having to have a csm assist them with properly checking out. And then, they actually get UPSET when all they had to do was go to the regular check out line in the first place! I have never had an issue with it and would much rather use the self checkout than deal with some of the attitudes that come with the people who work at Wally World.
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Old 08-28-2007, 10:56 PM
 
Location: Land of Thought and Flow
8,323 posts, read 13,640,951 times
Reputation: 4884
Quote:
Originally Posted by momof2dfw View Post
I do not shop at Walmart and have not stepped foot in one in years but there are other scams they do on a regular basis even on the manned check-out lanes. Watch how much your items ring up. There are MANY times they have something marked for say .10cents lower on the shelf but will ring up higher at check-out. Most people will let it slide if they have fussed about in the past because they are such a pain in the rear to deal with and the cashier can not change it. If they do this at least 100x a day at EVERY store that is A LOT OF MONEY! People that I know that have had this happen to them have told me how the cashier and then the manager act over it and it is really sad. The cashiers can not change a price on their register. If you find it once you have paid and still there you have to go to customer service and get a manager which takes FOREVER. The managers get tiffy w/ them and make them "prove it" and still will fuss w/ the customer that it was okay. Then IF they get a refund their signs in the store clearly say (according to my friends as I don't shop there) if they ring something up wrong you get it free. I do not know of one person that has gotten a refund nor gotten it free. Pretty pathetic and just one of the many reasons why I refuse to shop there.
I was a manager at walmart (quit last year). If the item is priced wrong, the cashier can fix it up to $100 now. Don't accept bologna from a cashier there.

As for the price problems, I know from experience you have to make all the changes in a Tel-zon, then submit them all at once. Since the Tel-zons are POS's, a lot of time there are errors and only some records get updated.

It does happen far too often. As for the free thing. That was ended a while ago at most stores. Basically if an item rings up wrong, you get $3 off your order.. or if it costs less than that, it's free.

Also shoppers beware. If you pay with credit, sometimes walmart overbills. Believe it or not. They claim it is because of the "computer malfunctions" that occur.
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Old 08-29-2007, 07:30 AM
 
Location: Long Beach, CA
2,072 posts, read 11,168,291 times
Reputation: 1746
Perfect examples why I don't step foot in a Wal*Mart.
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Old 08-29-2007, 09:39 AM
 
5,006 posts, read 13,988,997 times
Reputation: 2440
I am glad that you guys posted all of this. I try to not go to Walmarts but if I don't go sometimes I have to drive 45 minutes to the next biggest town to get things. Well, this a.m. I put my hand in my pocket and pulled out a Walmart sales slip. I decided after reading this that I would look it over. Every item I bought, all three of them, I was charged twice for. That was $28.00. I was so angry. I took it to Walmart and got a refund, and then I talked to the manager who said, "I will look at the video of it and see what happened." I thought, "Yel, right. You have time for this." Then I came home and found another receipt. They had charged me twice for one item, but they had enough sense to delete it. I think this web page should be passed around to all of your friends and maybe enough people will get wise to all of this. Maybe we should even copy and paste our receipts on here.

AND THIS WASN'T AT A SELF CHECK OUT.

Last edited by Mattie Jo; 08-30-2007 at 07:37 AM..
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Old 08-29-2007, 10:09 AM
 
575 posts, read 2,882,026 times
Reputation: 265
The Wal-Mart in our town doesn't have self check out counters...yet. But in the evenings when people get out of work and start to shop you're lucky if three lanes are open and the lines actually start going into the store isles.

I avoid it at all costs, but since it moved in, K-mart closed, Ames closed, and other little stores closed. Its not a super wal-mart so food options are limited. If anything I buy hygene products like toothpaste, razors or soap there but if there is a long like I rather pay a few cents more and go to the grocery store.
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Old 08-29-2007, 05:47 PM
 
32 posts, read 134,740 times
Reputation: 20
Just wanted to say that I also love the self check-outs, but I do think that they should limit them to Express check-out, you know a few items. Think this is where it is really benifical. I do see the problem of maybe someday it will be like self-serve gas , and then you won't have a choice, you will have to do it yourself. I will point out that it's not just wal-mart alot of stores now have self check-out and at least the wal-mart ones work pretty good, at least where I am.

Oh, the 10 cent over thing. I have found that at wal-mart and other big grocery stores that this sometimes happens, but it seems to happen in my favor just as much as not in my favor, so I don't worry about the little numbers anymore, I just figure it all works out and I'm even eventually. The big dollar items I watch though.
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