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Old 07-21-2015, 01:35 PM
 
683 posts, read 240,524 times
Reputation: 513

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Had to give up my Verizon Fios and landline when I moved two years ago, but was able to retain "my domain" i.e., my email address.

Last year, I got a notice to pay the $19.95, which I had to get a friend who was a Verizon employee to help out because I couldn't do it online.

Now this year, I am up for renewal, and yet, I can't go online to pay it. I've spent hours with Verizon customer service and no one can figure out how to pay it. All I want to do is pay a simple $19.95 so that I can retain my verizon email account that I've had for over 20 years.

In the meantime, being no dummy, I've created a backup email with another service provider. But I don't want my verizon email to die in two weeks. I'd like to keep it at least for one more year for anyone I've forgotten to give my email to, or any old accounts I've forgotten to change.

any thoughts?
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Old 07-21-2015, 01:37 PM
 
Location: southwestern PA
20,419 posts, read 38,439,064 times
Reputation: 39085
How did you receive your notice to pay? By mail?
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Old 07-21-2015, 02:20 PM
 
683 posts, read 240,524 times
Reputation: 513
It came to my Verizon email address.
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Old 07-21-2015, 02:49 PM
 
Location: southwestern PA
20,419 posts, read 38,439,064 times
Reputation: 39085
Ah... I was hoping you would have something to mail back to them!

So, you called the number on the email, gave them your account number, and they cannot find you in their system. SO odd.
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Old 07-21-2015, 03:07 PM
 
Location: alabama.
2,322 posts, read 1,828,485 times
Reputation: 4700
that`s odd .. Verizon has been nothing but the best for me on service .. have you called 611 .. I think that is the # ...
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Old 07-21-2015, 03:11 PM
 
Location: in here, out there
3,064 posts, read 5,737,044 times
Reputation: 5109
It seems like there could be a simple and free solution to this problem.
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Old 07-21-2015, 04:16 PM
 
13,058 posts, read 7,932,240 times
Reputation: 24983
Quote:
Originally Posted by suzsaz View Post
Now this year, I am up for renewal, and yet, I can't go online to pay it. I've spent hours with Verizon customer service and no one can figure out how to pay it. All I want to do is pay a simple $19.95 so that I can retain my verizon email account that I've had for over 20 years.
Any reason why you can't mail in your payment? When you go on Verizon's website, they have an address to mail payment to. It says it is for residential, phone, internet and TV payments. I would just print out the bill you received by email, write your account number on the check's memo line and mail in your payment.

Contact Us By Mail - Customer Service | Verizon
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Old 07-21-2015, 06:20 PM
 
Location: Greenville
557 posts, read 719,123 times
Reputation: 442
No problems here, Yet.
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Old 07-22-2015, 07:41 AM
 
683 posts, read 240,524 times
Reputation: 513
The weird thing is that they have an online account for my husband. My husband's name was never ever on our utility bills, always on mine. I think they put his name on it because he returned our cable box etc, when we moved. But it's almost as if my "domaine" account is non existent. This account in his name has a balance due of $0. So somewhere along the line, they got our old account which they somehow put into my husbands name when we cancelled the service and my "new"? domaine account mixed together, yet mixed up and separate. It's been about three hours of telephone time that I've invested into this problem with no resolve.
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Old 07-22-2015, 07:49 AM
 
Location: southwestern PA
20,419 posts, read 38,439,064 times
Reputation: 39085
Quote:
Originally Posted by suzsaz View Post
It's been about three hours of telephone time that I've invested into this problem with no resolve.
Three hours you could have spent changing your email address to a free one, and informing your friends of the new one.
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