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Had to give up my Verizon Fios and landline when I moved two years ago, but was able to retain "my domain" i.e., my email address.
Last year, I got a notice to pay the $19.95, which I had to get a friend who was a Verizon employee to help out because I couldn't do it online.
Now this year, I am up for renewal, and yet, I can't go online to pay it. I've spent hours with Verizon customer service and no one can figure out how to pay it. All I want to do is pay a simple $19.95 so that I can retain my verizon email account that I've had for over 20 years.
In the meantime, being no dummy, I've created a backup email with another service provider. But I don't want my verizon email to die in two weeks. I'd like to keep it at least for one more year for anyone I've forgotten to give my email to, or any old accounts I've forgotten to change.
Now this year, I am up for renewal, and yet, I can't go online to pay it. I've spent hours with Verizon customer service and no one can figure out how to pay it. All I want to do is pay a simple $19.95 so that I can retain my verizon email account that I've had for over 20 years.
Any reason why you can't mail in your payment? When you go on Verizon's website, they have an address to mail payment to. It says it is for residential, phone, internet and TV payments. I would just print out the bill you received by email, write your account number on the check's memo line and mail in your payment.
The weird thing is that they have an online account for my husband. My husband's name was never ever on our utility bills, always on mine. I think they put his name on it because he returned our cable box etc, when we moved. But it's almost as if my "domaine" account is non existent. This account in his name has a balance due of $0. So somewhere along the line, they got our old account which they somehow put into my husbands name when we cancelled the service and my "new"? domaine account mixed together, yet mixed up and separate. It's been about three hours of telephone time that I've invested into this problem with no resolve.
It's been about three hours of telephone time that I've invested into this problem with no resolve.
Three hours you could have spent changing your email address to a free one, and informing your friends of the new one.
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