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Old 08-14-2015, 12:50 PM
 
375 posts, read 455,018 times
Reputation: 556

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Either Government or a Commercial Company? I'll start it off.

"Please listen carefully as our selections have recently changed" - BIGGEST LIE EVER!!
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Old 08-14-2015, 02:20 PM
 
Location: North Texas
24,326 posts, read 33,577,660 times
Reputation: 27887
Quote:
Originally Posted by Coop01 View Post
Either Government or a Commercial Company? I'll start it off.

"Please listen carefully as our selections have recently changed" - BIGGEST LIE EVER!!
  • "Para espanol, marque el numero dos."
  • Talking to anyone in India about anything
  • Rep is smacking gum in my ear
  • Rep speaks too softly, too quickly, or does not enunciate properly
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Old 08-15-2015, 06:54 PM
 
10,702 posts, read 9,666,779 times
Reputation: 16517
As mentioned, the many times we have to 'press' this key on the dial pad, or that key to get to the correct department.

Automatic answering that asks for account number, etc., and then when a human gets on the phone asks the same questions all over again.

And yes! Trying to understand someone from overseas! Have had to hang up and try calling again in hopes of getting someone that I can understand.

Those who will say my name after every sentence, for example:

"I apologize that you are having difficulty Sharon."
"What can I do to assist you Sharon?"
"Please tell me what you have tried so far Sharon."
"Have I been able to solve the problem Sharon?"
"Would you be willing to participate in a survey Sharon?"
"Do you have any more questions or concerns Sharon?"
"Have a good day Sharon."

I'm sure they do that so they won't forget my name, but jeez, just grab a pen and write in on a piece of paper in front of you!
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Old 08-15-2015, 07:58 PM
 
13,061 posts, read 7,932,240 times
Reputation: 24988
Quote:
Originally Posted by katie45 View Post
As mentioned, the many times we have to 'press' this key on the dial pad, or that key to get to the correct department.
Or when you have the automated systems you have to speak today.

"Please describe in a few words why you are calling today."
"I'm sorry I did not get what you said. Please describe in a few words why you are calling today."
"I'm sorry I did not get what you said. If you are calling about billing, say "billing"."
"Please hold while I connect you to the next available customer service representative so we can get more information about why you are calling today."
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Old 08-15-2015, 08:03 PM
 
1,614 posts, read 1,256,917 times
Reputation: 2653
What annoys me most about calling customer service? How about all the items listed in this thread. Most ridiculous thing ever and should just shut down the service Im calling about.
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Old 08-15-2015, 09:06 PM
 
Location: TOVCCA
8,452 posts, read 11,805,872 times
Reputation: 12348
After I tell my story, I am put on hold, but it's a different person who comes back on the line---and I have to tell the whole story again. Sometimes this happens a few more times on the same call.
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Old 08-16-2015, 03:00 AM
 
Location: Silicon Valley
18,478 posts, read 23,972,647 times
Reputation: 36406
"Your call is important to us. Please continue to hold."

"We appreciate your patience."

I'm so important that they put me on hold. And who says I'm being patient!
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Old 08-20-2015, 09:31 PM
 
Location: Glen Burnie, MD
3,401 posts, read 1,006,634 times
Reputation: 9997
Being transferred over and over, and eventually to the phone of someone who is on their lunch break, with no one else that can actually help.
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Old 09-07-2015, 08:55 AM
 
4,881 posts, read 4,967,472 times
Reputation: 7352
^^^reps plus ditto. Very annoying and whenever I have to make a call, I
anticipate a long wait time to get an answer (if I get one at all) having to listen to their scripted
responses and some of the time when I get someone from overseas who I cannot understand.
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Old 09-07-2015, 08:59 AM
 
Location: Mayberry
32,248 posts, read 13,261,170 times
Reputation: 68625
LOL, I am literally laughing out loud, so funny and annoying. Then at the end they want to offer "more services" to buy
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