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As mentioned, the many times we have to 'press' this key on the dial pad, or that key to get to the correct department.
Automatic answering that asks for account number, etc., and then when a human gets on the phone asks the same questions all over again.
And yes! Trying to understand someone from overseas! Have had to hang up and try calling again in hopes of getting someone that I can understand.
Those who will say my name after every sentence, for example:
"I apologize that you are having difficulty Sharon."
"What can I do to assist you Sharon?"
"Please tell me what you have tried so far Sharon."
"Have I been able to solve the problem Sharon?"
"Would you be willing to participate in a survey Sharon?"
"Do you have any more questions or concerns Sharon?"
"Have a good day Sharon."
I'm sure they do that so they won't forget my name, but jeez, just grab a pen and write in on a piece of paper in front of you!
As mentioned, the many times we have to 'press' this key on the dial pad, or that key to get to the correct department.
Or when you have the automated systems you have to speak today.
"Please describe in a few words why you are calling today."
"I'm sorry I did not get what you said. Please describe in a few words why you are calling today."
"I'm sorry I did not get what you said. If you are calling about billing, say "billing"."
"Please hold while I connect you to the next available customer service representative so we can get more information about why you are calling today."
What annoys me most about calling customer service? How about all the items listed in this thread. Most ridiculous thing ever and should just shut down the service Im calling about.
After I tell my story, I am put on hold, but it's a different person who comes back on the line---and I have to tell the whole story again. Sometimes this happens a few more times on the same call.
^^^reps plus ditto. Very annoying and whenever I have to make a call, I
anticipate a long wait time to get an answer (if I get one at all) having to listen to their scripted
responses and some of the time when I get someone from overseas who I cannot understand.
LOL, I am literally laughing out loud, so funny and annoying. Then at the end they want to offer "more services" to buy
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