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Not to pile on, but OP complained, and the owner offered to accommodate her for future orders. A free pizza would have been overkill. An unacceptable response would have been not offering to use parchment if asked. Although an apology for having to throw away a few pieces would have been nice.
If the pizza was so greasy, wouldn't the cardboard have peeled right off the crust? Don't see the big deal here.
I order pizza every week from a variety of places. No one has paper under the pizza. We don't put the pizza boxes on the seats in our vehicles. They always go on the floor. We know pizza boxes are greasy. The only way to prevent it is to not eat pizza or make it at home.
I'd say he's being accommodating by saying if you want paper in the box to let them know and they'll do it. Why would you get a free pizza out of this? That makes no sense!
So...
You are fine with pizza grease on the carpet in your car?
And car floor detritus on the bottom of the pizza box?
And car floor detritus on the bottom of the pizza box?
Blech.
Its not like the pizza is touching the underside of the box, so not really sure why that matters. Although I would think most people clean their cars, even the floors, so I don't see how a pizza box would get that dirty sitting on the car floor.
Its not like the pizza is touching the underside of the box, so not really sure why that matters. Although I would think most people clean their cars, even the floors, so I don't see how a pizza box would get that dirty sitting on the car floor.
I agree, the pizza is enclosed in the box, so quite safe from all those awful scary floor germs
I truly don't know why FREE is becoming the issue here. Yes, I did say something about offering a discount or free, because that's sometimes the way SOME businesses handle complaints IN ADDITION to an apology, a thank you, and a reasonable solution. Telling me to ask for a lining in the box to absorb grease is not a reasonable solution.
Just because his solution isn't the one you want doesn't mean it's not reasonable. People feel entitled to a lot of things, some of which aren't practical or cost effective.
No. It was delivered, nice and hot. Maybe YOU eat cold pizza that's been sitting around, but hot cheesey pizza with greasey pepperoni easily sticks to lots of things.
So now entitlement is added to the mix. Wow, that's deep.
All that aside, way too many of you people still care - as if it affects your lives. Slow weekend? Sheesh.
Not taking it very well that you aren't getting all the agreement or approval you came seeking?
I've been a long-term customer with a neighborhood pizza place - really good pizza& subs, and delivery has always been prompt and courteous. The last couple of times that I got a pizza I noticed the bottom of the box was extremely greasy. It gets all over the counter, and if I'd been in a car it would have gotten on the seat and clothes. More importantly, the inside of the box isn't lined (most places put a piece of parchment paper under the pizza). This resulted in pieces of cardboard sticking to the pizza - yuk. I had to throw several pieces out.
I went to their wedsite and in the "contact" section they have the owners email addy. So I sent an email and suggested some type of lining, such as parchment. I also pointed out a possible health hazard; i.e., someone could get sick from ingesting pieces of cardboard.
His reply: "If you want parchment paper under your pizza please ask for it when ordering, and we will accommodate you." WTH? That was it - no apology, no offer of a free or discounted pizza.
I didn't reply; I'll just not order from them again. Kinda ticked me off. They lost a good customer.
Comments?
I see it quite differently. He did not so "no", he said he would accommodate you if you asked. Why waste money for people that are not concerned about the grease. As for me, I have a towel in the back of my car. When I pick up a pizza it goes on the folded over towel. I use it for things like buying plants, and pizza and dirt so I keep it in the truck and use it as necessary. When we get a pizza I preheat the oven to warm and when DH brings it in, I shut the oven down and the box goes on the oven rack to keep it warm. No mess on my counter.
I think you need to rethink your stance in my opinion.
I have never seen pepperoni pizza without grease. Some have more than others. I thought the owner offered a reasonable response to the complaint but you can't make everybody happy.
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I didn't reply; I'll just not order from them again. Kinda ticked me off. 
They lost a good customer.
