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I took a part time temporary job to help my friends out at the staffing agency until they can find someone to take the job full time. I have to leave at 3PM in order to pick up my child from school. The usual backup receptionist is going to be out of the office this week so the other backup (they work in other departments but have been trained to do the job) is filling in. The job is literally a cake walk. I answer the phone and transfer the call to the correct person, open mail and then give it to the right people, and that's it. The usual backup goes around at 4:30 and picks up all the outgoing mail from all the different departments. It's typically either in large brown envelopes or it's already stamped and addressed and sitting out ready to be picked up.
Before I left today I let the other backup know that the outgoing mail needed to be picked up at 4:30. She comes back with "I don't know how to do that". At first I was stunned... I mean, how difficult can it be to walk around and pick up outgoing mail? Don't know where it is? Well, then ask someone. I proceed to tell her that I always leave at 3PM and have never actually done it before, but that I'm guessing all you have to do is walk around to each department and just check to see if they have any outgoing mail.
She looks at me like she's completely confused. So I try to explain that the big brown envelopes that we use to send things to other locations need to be picked up from other departments along with any other outgoing mail they might have. If she can't find it or doesn't know where it is then she can just ask someone since there are usually employees everywhere in all the departments.
At this point she gets upset with me because this is "my job", despite the fact that her manager knew from day ONE that I was not a long term solution and that I would be leaving at 3PM EVERYDAY. I'm only there to help man the phones (which are relatively busy). Picking up the outgoing mail is not my job. Additionally, this girl (along with a huge portion of the rest of the staff) spends the majority of their day walking around the building talking to their work buddies and not actually working. I can't tell you how many times I've had to deal with irate customers because they've left voicemails, left messages with me (which I always promptly deliver), and are still unable to get in contact with these people for days. The majority of employees don't seem capable of multi-tasking and almost NO ONE returns phone calls.
It's awful... I can't wait until they find someone full time.
Anyway, please tell me it isn't just me, that picking up mail isn't really something that should have to be explained in such detail.
Believe me, it happens more times then you think. Alot of people have no common sense. They need someone to explain the simplest tasks.
I don't know, part of me is thinking she just played stupid because she didn't want to do it. Maybe she doesn't care that it just makes her look even more like an incompetent idiot.
Yes, I think this is extremely prevalent in the workforce, strangely enough. But these same people will tell everyone they know that they are experts in their field and how they have several years of experience. Just goes to show you that many people have a bloated image of themselves.
I took a part time temporary job to help my friends out at the staffing agency until they can find someone to take the job full time. I have to leave at 3PM in order to pick up my child from school. The usual backup receptionist is going to be out of the office this week so the other backup (they work in other departments but have been trained to do the job) is filling in. The job is literally a cake walk. I answer the phone and transfer the call to the correct person, open mail and then give it to the right people, and that's it. The usual backup goes around at 4:30 and picks up all the outgoing mail from all the different departments. It's typically either in large brown envelopes or it's already stamped and addressed and sitting out ready to be picked up.
Before I left today I let the other backup know that the outgoing mail needed to be picked up at 4:30. She comes back with "I don't know how to do that". At first I was stunned... I mean, how difficult can it be to walk around and pick up outgoing mail? Don't know where it is? Well, then ask someone. I proceed to tell her that I always leave at 3PM and have never actually done it before, but that I'm guessing all you have to do is walk around to each department and just check to see if they have any outgoing mail.
She looks at me like she's completely confused. So I try to explain that the big brown envelopes that we use to send things to other locations need to be picked up from other departments along with any other outgoing mail they might have. If she can't find it or doesn't know where it is then she can just ask someone since there are usually employees everywhere in all the departments.
At this point she gets upset with me because this is "my job", despite the fact that her manager knew from day ONE that I was not a long term solution and that I would be leaving at 3PM EVERYDAY. I'm only there to help man the phones (which are relatively busy). Picking up the outgoing mail is not my job. Additionally, this girl (along with a huge portion of the rest of the staff) spends the majority of their day walking around the building talking to their work buddies and not actually working. I can't tell you how many times I've had to deal with irate customers because they've left voicemails, left messages with me (which I always promptly deliver), and are still unable to get in contact with these people for days. The majority of employees don't seem capable of multi-tasking and almost NO ONE returns phone calls.
It's awful... I can't wait until they find someone full time.
Anyway, please tell me it isn't just me, that picking up mail isn't really something that should have to be explained in such detail.
LOL. Maybe you had to give her the definition of "outgoing"? Sounds like a winner, that one.
People who brag about how much they know, or how much money they make on a consistent basis are usually complete dumbasses when asked a point blank question.
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So I try to explain that the big brown envelopes that we use to send things to other locations need to be picked up from other departments along with any other outgoing mail they might have. If she can't find it or doesn't know where it is then she can just ask someone since there are usually employees everywhere in all the departments.
